- Educate customers on services and web-based user interface
- Handle inbound/outbound calls and emails from existing and potential new customers
- Follow up with internal departments to expedite customer requests
- Analyze and respond to customer inquiries
- Open and process tier one support tickets
- Assist existing customers with billing and service issues
- Identify business opportunities and refer to sales team
- Previous customer service experience
- Self-directed and proactive with ability to prioritize and multitask
- Comfortable with numbers, basic math, customer interaction and Microsoft Office Suites
- Excellent time management and organization
- Superb communication skills, with excellent listening ability
- Can write concise, effective business emails
- Able to resolve challenges and escalations with diplomacy
- Detail-oriented
- Ability to maintain a positive attitude
- Eagerness to learn and grow as a professional
- Prior experience with SalesForce or other CRM platforms, preferred
- Able to excel in a fully digital, tech-driven environment
- Above average typing speed and accuracy
- Bilingual applicants are highly desired
- AA or BA/S degree is appreciated
- Must be able to work one weekend day per week as part of regular schedule, some holidays, and early mornings
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Trinity Health Muskegon, United States Full timeEmployment Type: · Full timeShift: · Day Shift · Description: · Remote position, must be within driving distance of Muskegon. · POSITION SUMMARY · Deliver exceptional quality and service to all patients and other customers through a constant pursuit of excellence and respect ...
Customer Service Representative - Norton Shores, United States - TollFreeForwarding
3 weeks ago
Description
Founded in 2002, (TFF) is an international telecommunications provider (VoIP/SIP). TFF has always been profitable and debt-free with consistent growth. TFF offers highly competitive wages plus bonuses, health benefits, 401(k) with 10% match and immediate vesting, and generous PTO.
The Customer Service Representative ensures successful customer onboarding and continuing satisfaction by proactively identifying customer needs and responding to first-line requests. The Customer Service Representative will build rapport with key contacts and maintain a high quality of service with quick response time.
Job Tasks:
Desired Background, Skills, Traits:
Our Michigan office is located in Norton Shores.
