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3 weeks ago
Description
Job DescriptionJob Description Salary:
$45,000 per year
RESOLUTION ANALYST – CHESTERFIELD, MO
About Us
For over 35 years, TAG has proudly dedicated itself to partnering with healthcare systems nationwide to save money and make better purchasing and payment decisions through process assessment and data analytics.
Our Team Members are intelligent, detail oriented, process driven, and dependable people motivated by a common company mission:Being Health Systems' Trust-WORTHY partner.
About You
This entry-level role is your chance to be a champion for our clients, ensuring they receive accurate billing and recover any discrepancies.
As a Resolution Analyst, you are an independent investigator with a keen eye for detail. You will review invoices, purchase orders, and payments to understand errors and anomalies.Your strong communication and collaboration skills will be key in resolving these discrepancies. You will work directly with vendors to research errors and recover client funds, while maintaining positive vendor relationships. You will also document trends and identify opportunities to improve internal processes.
Effective communication with all levels of the TAG organization, vendors, and clients is essential to success.
This role thrives in a fast-paced environment where you will work multiple projects. You will leverage your organizational and problem-solving skills to prioritize tasks, maintain clear documentation, and contribute to team efforts. A commitment to continuous learning ensures you stay up-to-date on best practices and drive your own professional development.
This is the perfect role for an energetic self-starter who thrives on challenge and enjoys making a positive impact for clients.
Duties & Responsibilities
Work independently on multiple projects to:
Investigate and Resolve Purchasing/Payment Discrepancies
Analyze discrepancies between purchase orders, invoices, and payments
Research pricing errors, overpayments, or missing documentation
Collaborate with vendors to resolve discrepancies and recover client credits
Perform Credit Analysis and Reconciliation
Identify credit root cause(s) and original invoice records
Investigate vendor disputes by reviewing purchasing records, ERP systems, and contracts to gather evidence and present case to vendor representatives
Maintain Positive Vendor Relationships
Communicate clearly and professionally with vendors
Work towards amicable resolutions for discrepancies
Escalate appropriate matters to Account Executive and/or client
Compile Informative Claim Packets
Document process breakdown(s)
List credit deduction instructions
Present to TAG Account Executive
Project Management:
Contribute to team efforts as needed
Maintain proper project documentation
Provide feedback to improve operational processes
Continuous Learning – Participate in required training and individual development opportunities
Exercise strict care when handling confidential client information
Qualifications, Skills, & Abilities
Required:
Bachelor's degree with strong academic record
Ability to decipher invoices, account statements, and other purchasing and payment documents
Strong Attention to Detail – crucial to spotting errors and inconsistencies
Moderate knowledge and understanding of Excel and Power BI software
Initiative in problem solving, with strong logic and reasoning skills
Excellent oral and written communication skills to interact with vendors and clients courteously and professionally
Able to prioritize, organize, and complete multiple tasks as directed
Preferred:
Knowledge of procurement processes, including purchase orders and invoices
Familiarity with goods and services acquired in the supply chain
Understanding of accounts payable processes, aging reports, and payments
Performance Metrics
Meet
monthly/quarterly/annual
targets, timelines, and project goals
CORE VALUES
Dedication
– Driven. Above and Beyond.
Excellence
TAG, Inc.
provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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