Operations & Client Experience Manager - Run the Show. Elevate the Experience - Madison - Bay View Shade & Blind, Inc

    Bay View Shade & Blind, Inc
    Bay View Shade & Blind, Inc Madison

    9 hours ago

    Retail
    Description

    Operations & Client Experience Manager- Lead a new location | $60K base + performance incentives | $90K+ OTE

    Bay View Shade & Blind | Cottage Grove (Madison Area)

    Bay View Shade & Blind has been helping people live in comfort, style, and peace since 1926. What started in Milwaukee's Bay View neighborhood has grown across three generations — built on quality, integrity, and doing right by the customer.

    Now, we're opening a new location in Cottage Grove, and we're looking for the right person to launch it, lead it, and make it exceptional.

    This is not a back-office role. This is a leadership position for someone who loves people, thrives on organization, and knows how to turn great service into strong results.

    Compensation

    • Base salary starting at $60,000
    • Performance-based bonus with strong upside
    • On-target earnings of $92,000+
    • Bonus scales with location performance — strong results earn more

    The Role

    As the Operations & Client Experience Manager, you are the day-to-day leader of our Cottage Grove showroom.

    You own the customer experience from the moment someone reaches out — through design, installation, and follow-up. You keep operations tight, communication clear, and the team aligned. You set the tone, the pace, and the standard.

    You'll work closely with:

    • Design Consultants
    • Installers
    • Vendors
    • Bay View Shade & Blind headquarters

    …and you'll be trusted to run the location with professionalism, urgency, and care.

    What You'll Be Responsible For

    Creating a Premium Client Experience

    • Welcome and assist walk-in customers and showroom appointments
    • Ensure every interaction feels warm, professional, and on-brand
    • Maintain a clean, organized, inspiring showroom
    • Ensure customers feel informed, cared for, and confident

    Sales Support & Lead Management

    • Respond quickly to phone, email, and web inquiries
    • Qualify leads and schedule in-home consultations
    • Follow up on warm leads, past clients, and missed opportunities
    • Provide feedback on lead quality and local performance

    Scheduling & Operations

    • Coordinate installations, service calls, and repairs
    • Confirm appointments and ensure payment readiness
    • Track orders, timelines, and customer files accurately
    • Communicate changes clearly with customers and internal teams
    • Coordinate remakes and resolve issues proactively

    Leadership & Accountability

    • Lead and support a small team (2–3 employees)
    • Set expectations for professionalism, urgency, and follow-through
    • Handle challenges calmly and solution-focused
    • Act as the face of Bay View Shade & Blind in the local community

    What Success Looks Like

    • Customers leave reviews saying, "That was easy — and impressive."
    • Schedules run smoothly with minimal errors
    • Leads are handled promptly and professionally
    • Revenue and margin goals are consistently pursued
    • The showroom reflects pride, order, and care
    • The team knows what "great" looks like — because you model it

    What We're Looking For

    • 2+ years of experience in operations, showroom management, inside sales, or customer service
    • Experience managing people and sales support
    • Strong organizational and computer skills (CRM, scheduling tools, spreadsheets)
    • Confidence working independently and juggling multiple priorities
    • Clear communicator who stays calm under pressure

    Experience That Will Help You Succeed

    • Experience in home services, remodeling, interior design, or luxury retail
    • Experience coordinating installations or field teams
    • Prior leadership or team lead experience

    Why This Role Is Different

    • You're not maintaining something — you're building it
    • You'll have real ownership and visibility
    • You'll work for a values-driven, family-owned company
    • Your impact will be felt immediately — by customers and teammates

    This role may not be the right fit if:

    • You're happiest in roles with a very narrow or highly specialized focus
    • (This position spans customer experience, operations, and team leadership.)
    • You prefer to work primarily behind the scenes rather than engaging with customers and teammates throughout the day
    • You're looking for a position with limited decision-making or responsibility
    • (This role offers meaningful ownership and autonomy.)
    • You're most comfortable when schedules, priorities, and workflows stay predictable
    • (Launching and running a new location requires flexibility.)
    • You prefer not to be involved in sales support, follow-up, or performance tracking
    • You're seeking a role where systems and processes are already fully built
    • (This opportunity involves helping shape and refine them.)

    If you're ready to lead, organize, and create standout experiences — we'd love to meet you.

     Apply today and help launch the next chapter of Bay View Shade & Blind.

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