Billing & Service Coordinator - Countryside - RCM Technology Group

    RCM Technology Group
    RCM Technology Group Countryside

    1 week ago

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    Full time
    Description

    Job Title

    Billing & Service Coordinator Role Summary

    This is a fantastic opportunity to join our team and contribute to the growth of RCM Technology Group.


    Key Responsibilities

    • Schedule and coordinate service calls to Field Service Technicians and/or route calls to the appropriate personnel.
    • Process, maintain, and modify service contracts.
    • Invoice Print Management Agreements and Service Agreements in a timely manner.
    • Maintain ongoing communications with current clients via phone or email.
    • Ensure data integrity in our E-Automate service system by completing work within the proper timeframe.
    • Follow up with customers on service calls when complete, providing prompt guidance as needed.
    • Communicate with customers regarding open and pending service calls.
    • Process defective parts repair claims when necessary.
    • Responsible for supplies replenishment orders for our print management contracts.
    • Verify and maintain customer contact and database information.

    Requirements

    • Ability to work independently and effectively within a team-oriented environment.
    • Excellent communication skills (verbal and written).
    • Must possess a great attitude, excellent organizational skills, and time/task management skills to prioritize and make decisions.
    • Must confidently provide work direction to field personnel and improve performance outcomes.
    • At least 2-3 years of related experience and/or training in billing, customer service, dispatching, or equivalent combination of education and experience.


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