Sales Enablement Manager - Waltham, United States - ServiceNow

Description

Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired CompaniesTM.
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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job Description
As an integral member of ServiceNow's Global Sales Enablement team, the Sales Enablement Manager - NowSell Programs is responsible for developing and managing enablement programs tied to the NowSell Operating Model and Sales Methodology, across the entire sales journey, linked directly to our 5-star mission. They are a key member of the NowSell Program Management Office (PMO) and support overall organization and coordination of NowSell initiatives.
This is a highly collaborative role that involves working with key stakeholders in Sales and Sales Leadership, as well as across the various Enablement Teams.
Job Responsibilities

• Develop high impact enablement programs to improve sales capability and adoption of NowSell
• End-to-end management of enablement projects - from stakeholder intake through development, implementation, measurement, problem solving, execution and ongoing maintenance
• Collaborate across enablement teams to embed NowSell into other enablement (e.g. skills development) and comms programs
• Gather requirements from stakeholders, develop enablement for multiple platforms (eLearning, vILT, etc.)
• Work with the Shared Services team on enablement design and communication.
• Manage key stakeholders throughout the process, including regional Enablement Leads. Keep stakeholders and colleagues apprised of status and progress
• Secure resources needed to build, deliver and measure programs
• Support the NowSell PMO leader in overall program coordination
• Analyze the effectiveness of the training plan against stated learning objectives and modify as needed to address opportunities for improvement across the core sales roles
• Deliver training and train the trainer programs virtually or in person, to a global audience
• Develop presentations and present concepts, strategies and ideas for enablement plans to Senior Executives and stakeholders globally

Qualifications
Our ideal candidate:

• 5+ years' experience in sales enablement, building and delivering programs, preferably in the SAAS space
• Deep understanding of adult learning and enablement best practices
• Content creation, training and facilitation capability
• Experience in sales with a SAAS, technology or other intangible product line
• Experience developing and deploying global enablement programs at scale for multiple personas
• Strong ability to identify sales team needs and translate them into effective programs that engage the field and drive improved sales performance
• Ability to vision and make complex training concepts come alive in a simple and consumable format
• Ability to effectively prioritize deliverables with high quality and on-time delivery. Adaptable to change and agility to manage when priorities shift.
• Excellent verbal and written communication skills, facilitation, problem solving, analytical, presentation abilities, and strong business acumen
• Highly collaborative with a continuous learning and growth mindset

Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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