Service Consultant - Appleton
2 days ago
Job description
Job DetailsJob Location:
Appleton Chevrolet - Appleton, WI 54914
Position Type:
Full Time
Service Consultant
Bergstrom Chevrolet of Appleton
At Bergstrom Automotive, we're proud to be Wisconsin's largest dealership, setting the standard for exceptional guest experiences. Our team is driven by innovation, integrity, and a dedication to fostering growth and success for our team members. If you're passionate about delivering outstanding service and growing your career, Bergstrom is the place for you
Key Responsibilities
Guest Interaction:
Greet guests warmly and assist with their service needs, providing clear and accurate information.
Service Coordination:
Schedule and manage service appointments, ensuring timely and efficient service delivery.
Communication:
Keep guests informed about the status of their vehicle service, including any additional repairs needed.
Sales:
Recommend additional services and products that enhance the guest's experience and vehicle performance.
Problem Solving:
Address and resolve guest concerns or issues in a professional and timely manner.
Documentation:
Maintain detailed records of guest interactions, vehicle service history, and any special requests.
Team Collaboration:
Work closely with technicians, parts consultants, and other team members to ensure guest satisfaction.
Schedule:
Monday - Friday 9:00 am to 6:00 pm (could also rotate with 7:00 am - 4:00 pm schedule / ability to have some flexibility required)
Pay:
Estimated earning potential exceeding $70,000/year
Our Service Consultants earn a monthly base salary of $36,000/ year plus a monthly performance bonus.
Qualifications
Experience:
Previous experience in automotive service consulting or a related field is preferred.
Knowledge:
Strong understanding of automotive services, repairs, and maintenance. Familiarity with various makes and models.
Guest Service Skills:
Excellent communication and interpersonal skills. Ability to build rapport with guests and provide a high level of service.
Organizational Skills:
Strong attention to detail and the ability to manage multiple tasks simultaneously.
Technical Skills:
Proficiency with service management software and other relevant computer systems.
Education:
High school diploma or equivalent required. Additional certification in automotive technology or service management is a plus.
Our Commitment to You
At Bergstrom Automotive, we value our team members and are dedicated to providing a supportive and rewarding workplace.
Here's what you can expect when you join our team:
Competitive Compensation
Comprehensive Benefits:
Medical, Dental, Vision, Short and Long Term Disability, and Life Insurance (for full-time team members)
Generous Time Off:
Two weeks of PTO starting on your first day (for full-time team members)
Exclusive Discounts:
Save on vehicles, service, and parts
Financial Security: 401(k) plan with company match (for full-time team members)
Work-Life Balance:
Paid holidays (for full-time team members)
Wellness Support:
Wellness Program
Free Team Member Clinic
Access to a Free Health Coach
Employee Assistance Program
Team Recognition:
Employee Referral Program
Career Development:
Ongoing training and opportunities for growth and advancement
At Bergstrom Automotive, we are committed to fostering a culture where our team members thrive both personally and professionally. Join us and be a part of our dynamic, award-winning team
Join Wisconsin's Largest and Most Award-Winning Automotive Group
Bergstrom Automotive, established in 1982 in Neenah, Wisconsin, has grown to become Wisconsin's largest automotive group and a top 50 dealer in the United States.
With over 2,300 team members across 40 dealerships representing 36 brands in Green Bay, Kaukauna, Appleton, Manitowoc, Neenah, Oshkosh, Madison, and Middleton, we are proud to deliver exceptional guest experiences every day.
Our team has been consistently recognized by Automotive News as the top dealership group to work for in Wisconsin and one of the best in the United States.
We've also earned accolades such as Glassdoor's "Best Places to Work" award and honors from the Better Business Bureau and Time Magazine.
At Bergstrom Automotive, we are deeply committed to giving back to our communities, supporting local organizations such as Make-a-Wish, United Way, and Breast Cancer Research at the Medical College of Wisconsin.
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