- Submit online application for consideration.
- Critical Test: Must receive a score of 80% or higher and 3500 KPH (keystrokes per hour) to be considered for an interview.
- Interview
- If hired, pre-employment background screening will be conducted.
- Knowledge of geography of area, its road network and surrounding area.
- Knowledge of rules, regulations and procedures for call taking.
- Knowledge of the computer formats.
- Knowledge of computer aided dispatch (CAD).
- Ability to react quickly and calmly in emergencies.
- Ability to work under high stress.
- Ability to maintain a variety of clerical records.
- Ability to write and report information quickly, accurately, and correctly in English language.
- Ability to process and record data quickly on a data processing type card and other ledgers.
- Ability to type 30 words per minute after two months from the date of employment.
- Ability to establish and maintain a satisfactory working relationship with co-workers and the general public.
- With training, ability to operate telephone equipment, and high-speed computer terminal.
- Ability to identify incoming call types and handle appropriately.
- Ability to workdays, nights, and weekends with the flexibility to change work schedule with limited notice.
- Good diction and active listening.
- Good customer service skills.
- Receives all incoming calls on telephone lines and channels them to proper department.
- Receives all complaints and assigns complaint numbers.
- Notifies fire department of all emergency messages related to fire or rescue.
- Performs related work as requested or assigned.
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Public Safety Communications Call Taker PT - Fort Pierce, United States - St. Lucie County, FL
Description
This position is 20 hours per week only and does not include Health Insurance.APPLICATION PROCESS:
MAJOR FUNCTION:
The Public Safety Communications Call Taker receives emergency and non-emergency calls for service. This position provides optimum customer service to callers under significant emotional strain and stress.
Work is performed effectively and efficiently in a fast-paced environment under the general supervision of the Public Safety Communications Supervisor and/or Assistant Supervisor.
KNOWLEDGE, ABILITIES, AND SKILLS NEEDED TO PERFORM THE ESSENTIAL JOB FUNCTIONS:Knowledge:
Abilities:
Skills:
ESSENTIAL JOB FUNCTION:
EMERGENCY MANAGEMENT RESPONSIBILITIES:
During emergency conditions, all County employees are automatically considered emergency service workers.
County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.
ESSENTIAL PHYSICAL SKILLS:
Must have good eyesight and good hearing in both ears and be capable of wearing a head set with an ear insert device during shift hours.
Must have a clear speaking voice. Use of both hand and fingers with dexterity. Occasional walking and frequent standing. Ability to lift 30lbs occasionally. Ability to handle a high volume of stress. Good hand/eye coordination.ENVIRONMENTAL CONDITION REQUIREMENTS:
Constant work inside the office in a sedentary posture. Must be willing to do shift work.
WORK HAZARDS:
Possible vision dysfunction due to heavy computer work.
SAFETY EQUIPMENT USED OR NEEDED:
None
EDUCATION:
Graduation from a high school or possession of an acceptable equivalent diploma, or an equivalent recognized certification.
EXPERIENCE:
A minimum of 2 years' experience in a 9-1-1 Communications Center work as a Public Safety Telecommunicator.
LICENSE,
CERTIFICATION OR REGISTRATION:
Valid Florida's Driver's License and must maintain a good driving record. A valid Florida Department of Health 911 Public Safety Telecommunicator (FSS certification.
Pay Grade C0
Driving Position - Operating County vehicles and/or equipment is a primary function of this position.
PRE-
EMPLOYMENT SCREENING:
This position requires a physical, drug testing, driver's license verification and level 1 background screening.
Union Non-Union XExempt Non-Exempt X
