Program Director - Norfolk - Community Alliance LLC

    Community Alliance LLC
    Community Alliance LLC Norfolk

    1 week ago

    Description

    Benefits:

    • Competitive salary

    • Dental insurance

    • Health insurance

    • Paid time off

    • Vision insurance



    Program Director – 23-Hour Stabilization & Community Stabilization


    Programs: Crisis Receiving Center (23-Hour Stabilization) and Community-Based Crisis Stabilization Department: Crisis Services Reports To: Director of Operations Employment Type: Full-Time FLSA Status: Exempt



    Position Summary


    The Program Director is responsible for the overall leadership, clinical and operational oversight, and regulatory compliance of the 23-Hour Stabilization and Community Stabilization programs. This role ensures the delivery of high‑quality, person‑centered crisis services in accordance with DBHDS regulations, Medicaid requirements, and organizational policies. The Program Director provides leadership to multidisciplinary teams, ensures safe and effective service delivery, and supports continuous quality improvement across crisis programs.



    Essential Duties and Responsibilities



    Program Leadership & Operations

    • Provide day‑to‑day operational oversight of the 23-Hour Stabilization and Community Stabilization programs

    • Ensure programs operate in compliance with DBHDS licensing regulations, Medicaid requirements, and contractual obligations

    • Develop, implement, and enforce program policies and procedures

    • Ensure appropriate staffing coverage, scheduling, and supervision for 24/7 crisis services

    • Collaborate with executive leadership on program planning, growth, and sustainability



    Clinical Oversight & Quality of Care

    • Ensure clinical services are delivered in accordance with evidence‑based practices and crisis intervention standards

    • Monitor clinical documentation for timeliness, accuracy, and compliance

    • Support multidisciplinary team coordination, including nursing, QMHPs, LMHPs, peers, and medical providers

    • Ensure effective assessment, stabilization, and discharge planning processes

    • Address clinical escalations, grievances, and risk management issues



    Staff Supervision & Development

    • Recruit, onboard, train, and supervise program staff

    • Ensure staff maintain required credentials, competencies, and training

    • Conduct performance evaluations and provide corrective action as needed

    • Foster a trauma‑informed, supportive, and accountable work culture



    Compliance & Regulatory Oversight

    • Maintain readiness for DBHDS licensing inspections, audits, and reviews

    • Ensure compliance with background check, fingerprinting, and Central Registry requirements

    • Monitor adherence to safety standards, emergency protocols, and incident reporting requirements

    • Review and respond to DBHDS citations, corrective action plans, and quality improvement initiatives



    Utilization Management & Data Oversight

    • Monitor length of stay, utilization trends, and service outcomes

    • Collaborate with billing and utilization review teams to ensure services are properly authorized and billed

    • Review data related to admissions, discharges, and program outcomes

    • Use data to inform quality improvement and operational decisions



    Community & System Collaboration

    • Serve as a liaison with Community Services Boards (CSBs), hospitals, law enforcement, EMS, and other community partners

    • Participate in local and regional crisis system meetings

    • Ensure smooth coordination of care and continuity across levels of service



    Qualifications



    Required

    • Bachelor's degree in Social Work, Counseling, Psychology, or a related behavioral health field

    • Minimum of 3–5 years of experience in behavioral health services, including crisis or acute care settings

    • Demonstrated leadership experience in program management or supervision

    • Strong knowledge of DBHDS crisis services regulations and Medicaid requirements



    Preferred

    • Previous experience overseeing 23‑Hour Stabilization, crisis receiving centers, or community stabilization programs

    • QMHP or LMHP

    • Experience working with CSBs and state‑funded crisis systems

    • Experience with quality improvement, utilization review, and program development



    Knowledge, Skills, and Abilities

    • In‑depth knowledge of crisis intervention models and trauma‑informed care

    • Strong leadership, supervision, and decision‑making skills

    • Ability to manage complex operational and clinical issues in a fast‑paced environment

    • Excellent communication, organizational, and problem‑solving skills

    • Proficiency in electronic health records and data reporting systems



    Physical and Work Environment Requirements

    • Ability to respond to emergencies and be on‑call as required

    • Ability to work flexible hours, including evenings, weekends, and holidays as needed

    • Ability to work in a crisis service environment with individuals experiencing acute distress


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