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Electric Technician
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Service Technician - Garden City, KS, United States - Patterson
Description
Join our team as an IT - Field Service TechThe role of this position is to provide technical support, maintenance and repair for Animal Health International Inc. software - Animal Management Software (AMS).
Turnkey Computer Systems (a division of Animal Health International Inc.) provides fully integrated software applications coupled with comprehensive software support and training to meet the unique needs of the feed yard industry.
As an IT Field Service Technician, you are an important part of a small but mighty team.If you enjoy providing critical IT services to customers, where no two days are the same and are adaptable and love to make a difference, this is the job for you.
Car allowance and company paid cell phone provided.Please take a look at one of our typical customer installation sites:
Equipment Installation and Repair
Provide technical support, maintenance and repair for Animal Health International Inc. software - Animal Management Software (AMS)
Responds to assigned customer service calls, diagnosing software and network problems, and making appropriate repairs.
Responsible for software/network installation projects for current and new customer sites.
Prepare for and perform standard system installations and test the functionality of all components.
Provide technical assistance and training to customers as needed for proper operation of equipment and systems to achieve desired results.
Complete all required service forms, records, and documentation as required.Maintain strong and supportive customer relationships by providing technical support after repair or installation; available for consultation and support which includes rotating nights and weekends on-call schedule.
Maintain strong accountability in regard to employee and customer health and safety when performance service work, as environment and conditions will vary greatly.
Inventory & Asset ManagementPrepare list of necessary equipment for each installation and service request.
Uses, maintains, and secures test devices and tools used to adjust, calibrate, and repair equipment.
Monitor inventory of products used at assigned customer locations to assure that computers and network are in adequate condition for continuous operation at all times.
Ensure proper vehicle maintenance guidelines and safe driving habits are followed.Ensure proper use and maintenance of all company provided assets, including but not limited to computer, parts, etc.
Travel and On-Call:
This position requires same day travel 50-75% in a local area and occasional overnight travel 15-25% in a regional area.
0-2 years prior experience in a technical, software, or related field~ Ability to design, install, and configure/ troubleshoot simple wired and wireless networks.
~ Adept in learning quickly with creative problem-solving capabilities.
~ Must be willing and able to work in a variety of physical and environmental conditions indoor and outdoor.
~ Strong customer service skills.
~ Computer skills, including MS Office and other software systems.
Associates degree in a computer related field.
Experience working in Animal Agriculture
Troubleshooting Windows operating system.
Wireless networking experience preferred.
Full Medical, Dental, and Vision benefits and an integrated Wellness Program.
~401(k) Match Retirement Savings Plan.
~ Employee Stock Purchase Plan (ESPP).
~ Holiday Pay & Floating Holidays.
~ Educational Assistance Program (Tuition Reimbursement).
~ LifeWorks (Employee Assistance Program).
~ As a people-first company, Patterson promotes a culture that embodies and celebrates diversity and inclusivity. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status.
