Installation Manager - Hayward - Closet World

    Closet World
    Closet World Hayward

    1 week ago

    Description

    Come experience a high-energy, fast-paced environment that is both competitive and rewarding Learn about our Industry and soar with the support of a great team We are looking for the best and brightest to join our Company. If you are highly organized, possess great follow and follow through skills and have a passion to lead projects while driving the highest level of service, Closet World is the place for you

    Key Responsibilities:

    • Provides daily support to installation personnel
    • Schedules jobs and services in an effort to maximize install value potential
    • Provides training, coaching, counseling and encouragement to installation team
    • Leadership and coordination of 5-7 installation personnel and fleet vans which are loaded and deployed daily to residential locations
    • Manages all aspects of installation department including managing and leading installers and installer assistants (helpers)
    • Manages initial material load and accuracy, van deployment and arrival, complete installation, deposit collection, and ultimate customer satisfaction.
    • Schedules and manages each installation and service project from start to finish
    • Interacts with customers, designers and the production department
    • Places a high emphases on a high level of customer service and accounts receivables
    • Travels occasionally off-site to perform client surveys
    • Communicates management directives to field staff to ensure compliance
    • Follows up on customer satisfaction issues and drives resolution striving for 100% customer satisfaction

    Qualifications (Knowledge/Skills/Abilities/Experience)

    • 3-5 years experience in a consumer installation environment is highly desired
    • Minimum of two years supervisory experience
    • Excellent conflict resolution skills
    • Skillful management ability to manage and develop people
    • Ability to communicate with staff at all levels of the organization
    • Must be able to demonstrate superior customer service skills from prior work experiences
    • Exceptional organizational, analytical, interpersonal and written/oral communication skills
    • Ability to manage staff, responsibilities and priorities in a fast paced environment

    Benefits / Perks:

    We believe every employee should be recognized and rewarded fairly for a job well done We offer growth potential for motivated individuals, competitive compensation, and full benefits including medical, prescription drug, vision and dental care. Your financial well-being will be supported through our 401(k) retirement investment plan. Furthermore, we offer a challenging but fun work environment with a group of dedicated and passionate employees.

    Our employee benefits package includes the following:

    • Medical
    • Dental
    • Vision
    • 401(k) Retirement
    • Paid Vacation Time
    • Paid Holidays
    • Life Insurance

    Why work here?

    "Our brand name is everywhere and helping others get organized improves the quality of their lives. Customers love our product"

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