Manager of Customer Relations - Schaumburg - Sterling Engineering

    Sterling Engineering
    Sterling Engineering Schaumburg

    4 hours ago

    $80,000 - $135,000 (USD) per year * Manufacturing / Mechanical
    Description

    Manager of Customer Relations

    Salary: $90-105k

    Location: Schaumburg, IL 60173

    We are partnering with a growing client that is expanding their team and adding headcount for the new year. Due to an internal promotion, they are seeking a Manager of Customer Experience to step into a critical leadership role overseeing call center operations, order entry, and customer-facing support functions. This role is ideal for a strong people leader who thrives in a fast-paced manufacturing environment and enjoys driving operational excellence that directly impacts customer satisfaction and sales performance.

    Why Work Here:

    This is a stable, well-established organization with an employee-first culture that values leadership, collaboration, and internal growth. The company promotes from within and empowers leaders to make meaningful improvements. This role offers the opportunity to be a true change agent—someone who can influence processes, elevate team performance, and have a direct impact on customer experience and revenue generation.

    Key Responsibilities:

    • Lead, coach, and develop a team responsible for call center operations and order entry, ensuring high performance and accountability.
    • Oversee daily call center activities, including staffing, scheduling, call flow, service levels, and escalation management.
    • Establish and track KPIs related to customer service, order accuracy, turnaround time, and team performance.
    • Manage all order entry and sales support activities, ensuring accuracy, timeliness, and compliance with internal processes.
    • Partner closely with Sales, Operations, and other cross-functional teams to support pricing, quotes, order validation, and customer issue resolution.
    • Identify process gaps and inefficiencies, and lead continuous improvement initiatives across customer support and order management functions.

    Qualifications:

    • Bachelor's degree in Business, Management, Communications, or a related field.
    • 3–5+ years of leadership experience in sales support, call center management, or customer service within a manufacturing environment (required).
    • Strong working knowledge of order entry processes, customer service operations, and CRM/ERP systems.
    • Proven ability to lead teams, manage competing priorities, and drive measurable performance improvements.
    * This salary range is an estimation made by beBee
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    Manager of Customer Relations

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    Manager of Customer Relations · Salary: $90-105k · Location: Schaumburg, IL 60173 · We are partnering with a growing client that is expanding their team and adding headcount for the new year. Due to an internal promotion, they are seeking a Manager of Customer Experience to step ...

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