- Lead, coach, and develop a team responsible for call center operations and order entry, ensuring high performance and accountability.
- Oversee daily call center activities, including staffing, scheduling, call flow, service levels, and escalation management.
- Establish and track KPIs related to customer service, order accuracy, turnaround time, and team performance.
- Manage all order entry and sales support activities, ensuring accuracy, timeliness, and compliance with internal processes.
- Partner closely with Sales, Operations, and other cross-functional teams to support pricing, quotes, order validation, and customer issue resolution.
- Identify process gaps and inefficiencies, and lead continuous improvement initiatives across customer support and order management functions.
- Bachelor's degree in Business, Management, Communications, or a related field.
- 3–5+ years of leadership experience in sales support, call center management, or customer service within a manufacturing environment (required).
- Strong working knowledge of order entry processes, customer service operations, and CRM/ERP systems.
- Proven ability to lead teams, manage competing priorities, and drive measurable performance improvements.
-
Manager of Customer Relations · Salary: $90-105k · Location: Schaumburg, IL 60173 · We are partnering with a growing client that is expanding their team and adding headcount for the new year. Due to an internal promotion, they are seeking a Manager of Customer Experience to step ...
Schaumburg $80,000 - $135,000 (USD) per year1 week ago
-
The Cary Company is seeking a working supervisor to lead the Customer Relations team while actively handling customer interactions. This role blends hands-on service with leadership responsibilities. · Directly supervise Customer Relations Specialists. · Schedule and balance work ...
Addison1 month ago
-
The Cary Company is seeking a working supervisor to lead a small but mighty Customer Relations team while actively handling customer interactions. · Directly supervise 3–4 Customer Relations Specialists, providing coaching, feedback, and performance evaluations. · Schedule and ba ...
Addison, IL1 month ago
-
The Customer Relations Representative Intern will assist the Customer Relations Department with closing out customer reports and contacting Pace customers. · The position involves handling day-to-day mail operations, learning CRM software, closing customer reports, redirecting re ...
Arlington Heights Internship1 month ago
-
The Customer Relations Specialist is responsible for facilitating seamless account management processes to ensure best-in-class customer experiences. · Communicate promptly and professionally with sales representatives via phone, email, and Microsoft TeamsManage the Customer Rela ...
Glendale Heights Full time1 month ago
-
We are seeking a Customer Relations Specialist who is passionate about delivering exceptional service and keeping operations running smoothly. This role is ideal for someone who brings strong attention to detail and excellent organizational skills. · ...
Glendale Heights, IL1 month ago
-
· Customer Relations Specialist · SIS is seeking a Customer Relations Specialist who is passionate about delivering exceptional service and keeping operations running smoothly. This role is ideal for someone who brings strong attention to detail, excellent organizational skills, ...
Glendale Heights, IL $60,000 - $115,000 (USD) per year2 days ago
-
The Dealer Support Customer Relations Intern will support Culligan Customers & Dealers nationwide & in Canada. This position supports inbound and outbound call servicing support. This role will assist in directing callers to the appropriate Dealer locations. · Responsibilities: · ...
Rosemont, Illinois, , United States1 week ago
-
The Dealer Support Customer Relations Intern will support Culligan Customers & Dealers nationwide & in Canada. · ...
Rosemont, IL3 weeks ago
-
The Dealer Support Customer Relations Intern will support Culligan Customers & Dealers nationwide & in Canada. · Answer / Service inbound calls from potential & current Culligan Customers. · Connect customers with their servicing Culligan Dealership. · ...
Rosemont1 month ago
-
Customer Relations Coordinator – Radonova, Inc. · Radonova Laboratories is seeking an energetic and customer-focused Customer Relations Coordinator to join our growing team. In this important role, you will act as a key point of contact for customers, supporting individuals, busi ...
Lombard, IL $45,000 - $65,000 (USD) per year20 hours ago
-
We take pride in creating a workplace that's both rewarding and enjoyable. · ...
Batavia Full time1 month ago
-
We offer a Simple IRA and health benefits to our team and foster a collaborative, supportive culture where each person's contributions matter. · Manage customer inquiries and resolve issues. · Maintain customer records and update information as needed. · Assist with customer rete ...
St. Charles Full time1 month ago
-
Serve as the primary liaison between customers and the distribution center responsible for building positive relationships enhancing customer satisfaction resolving issues educating restaurant teams on new programs and acting as a trusted advisor brand ambassador. · ...
La Grange Full time3 weeks ago
-
· Benefits:401(k) · Opportunity for advancement · Training & development · ROLE DESCRIPTION: · As for , you are vital to our daily business operations and customers' success. You grow our agency through meaningful client relations and acting as a liaison between customer needs ...
West Chicago, IL6 days ago
-
POSITION SUMMARY: · The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling merchandise with care, providing information and direction to customers. · ESSENTIAL FU ...
Gurnee $15 - $17.75 (USD) Part time4 days ago
-
We provide comprehensive training with the intention of getting our employees on the path to grow in their career. The ideal candidate will flourish in a fast paced and professional workplace. · Provide an unrivaled customer service experience · Mentor others as your skillset exp ...
Chicago $40,000 - $50,000 (USD) Full time1 month ago
-
Customer Relations Representative - State Farm Agent Team Member · Full time · At our agency, we invest in the success and well-being of every team member. Our benefits package is designed to support financial stability, work–life balance, and long-term career growth. · Performan ...
Berwyn, IL $65,000 - $120,000 (USD) per year2 weeks ago
-
· Benefits:Competitive salary · Opportunity for advancement · Training & development · *This role requires bilingual Spanish* · ROLE DESCRIPTION: · As a Customer Service Representative with Manuel Torres, you will generate the kind of exceptional client experiences that reinfor ...
Waukegan, IL1 week ago
-
Description · Are you looking for a new position with the opportunity for career advancement? Here at Bob Loquercio Auto Group, we provide comprehensive training with the intention of getting our employees on the path to grow in their career · What we are looking for: Bob Loquerc ...
S Pulaski Chicago, Illinois, United States $70,000 - $135,000 (USD) per year18 hours ago
Manager of Customer Relations - Schaumburg - Sterling Engineering
Description
Manager of Customer Relations
Salary: $90-105k
Location: Schaumburg, IL 60173
We are partnering with a growing client that is expanding their team and adding headcount for the new year. Due to an internal promotion, they are seeking a Manager of Customer Experience to step into a critical leadership role overseeing call center operations, order entry, and customer-facing support functions. This role is ideal for a strong people leader who thrives in a fast-paced manufacturing environment and enjoys driving operational excellence that directly impacts customer satisfaction and sales performance.
Why Work Here:
This is a stable, well-established organization with an employee-first culture that values leadership, collaboration, and internal growth. The company promotes from within and empowers leaders to make meaningful improvements. This role offers the opportunity to be a true change agent—someone who can influence processes, elevate team performance, and have a direct impact on customer experience and revenue generation.
Key Responsibilities:
Qualifications:
-
Manager of Customer Relations
Only for registered members Schaumburg
-
Customer Relations
Only for registered members Addison
-
Customer Relations
Only for registered members Addison, IL
-
Customer Relations Intern
Internship Only for registered members Arlington Heights
-
Customer Relations Specialist
Full time Only for registered members Glendale Heights
-
Customer Relations Specialist
Only for registered members Glendale Heights, IL
-
Customer Relations Specialist
Only for registered members Glendale Heights, IL
-
Customer Relations Intern
Only for registered members Rosemont, Illinois, , United States
-
Customer Relations Intern
Only for registered members Rosemont, IL
-
Customer Relations Intern
Only for registered members Rosemont
-
Customer Relations Coordinator
Only for registered members Lombard, IL
-
Customer Relations Representative
Full time Only for registered members Batavia
-
Customer Relations Representative
Full time Only for registered members St. Charles
-
Customer Relations Manager
Full time Only for registered members La Grange
-
Customer Relations Representative
Only for registered members West Chicago, IL
-
Customer Relations Outfitter
Part time Only for registered members Gurnee
-
Customer Relations Manager
Full time Only for registered members Chicago
-
Customer Relations Representative
Only for registered members Berwyn, IL
-
Customer Relations Representative
Only for registered members Waukegan, IL
-
Customer Relations Manager
Only for registered members S Pulaski Chicago, Illinois, United States