Customer Service Specialist - Johns Creek, United States - Visionaire Partners

Description

Customer Service Specialist
Exciting opportunity to join a 1st class organization
This is a 6 month contract (potential to extend or convert) in Johns Creek.
This is a hybrid role. Initially, you can telecommute 2 days/week. Once ramped up, you can telecommute 3 days/week.
Hours are from 9am to 5pm, Mon - Fri (37.5 hours/week).

RESPONSIBILITIES:
Answer & respond to incoming phone calls, voicemails, texts, & emails
Respond to questions, address concerns, and/or refer to another staff member
Provide support for customer requests or issues, logging help desk tickets as needed
Handle an avg. of approx. 25 calls & 20 emails daily.
You will spend approx. 60% of the time on the phone.
Reset passwords

Answer questions re:
use of our website for continuing medical education (CME) & certification processes

Answer questions re:
uploading CME documentation
Verify customers' CME documentation & certifications are in complete & in our system &
Maintain & update records
Respond to requests from hospitals & providers for verification certifications & CME
Monitor & process customer name, contact info, & database changes
Upload or scan documentation into customer records within 24 hours of receipt
Make follow-up calls & emails to survey respondents with concerns or questions

REQUIRED SKILLS:
5+ years of customer service/support experience in a call center environment
Experience handling calls that involve finding info & giving responses that may not always make the customer happy
Excellent communication skills, including active listening
Service-oriented, with the ability to resolve customer grievances
Intermediate MS Office Suite (Word, Excel, PowerPoint, Outlook) & computer skills
Detail-oriented, with a demonstrated record of accuracy
Demonstrated ability to multi-task & ability to work effectively/efficiently under pressure
Experience working with diverse populations
Strong professional work ethic - professionalism, respectfulness, dependability, accountability
Experience interpreting & implementing policies/procedures
Ability to work independently with little supervision and to make informed decisions
Must be fully vaccinated for Covid (unless you qualify for a legally-required exemption)

PREFERRED SKILLS:
Medical or Healthcare industry experience
Associate's or Bachelor's Degree
Bilingual
Experience with digital scanning of documents
IVR software experience
W2 ONLY; NO 3rd Parties/C2C/Visa Sponsorship

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