Fulfillment Specialist - Camp Springs, United States - The One 23 Group

The One 23 Group Camp Springs, United States

3 weeks ago

Description

Job Description

Job DescriptionDescription:

At The One 23 Group, our mission is to set the benchmark for excellence in government services. We empower our clients in the Department of Defense, Intelligence Community, and Federal Civilian sectors to excel with our advanced capabilities. Our dedication lies in fostering a people-first culture, underpinned by steadfast ethical principles. Embracing innovative technologies and process improvements, we are steadfast in our journey toward a future that is both bright and transformative.

Our expertise spans consulting and analytics, digital workplace solutions, and cyber compliance. With our global footprint, we place a strong emphasis on nurturing our people and culture, which forms the core of our successful strategies in leadership and financial management. We pride ourselves on our extensive experience and effective approach, ensuring that we lead with both innovation and integrity.

The One 23 Group is currently seeking a Fulfillment Specialist to assist in the ITFSD workflow, ensuring the efficient and effective fulfillment of customer needs. This role involves managing the step-by-step process from order submission by end users to billing reconciliation. Responsibilities include receiving and validating requests, identifying suppliers/offerors, processing user request orders, confirming delivery, verifying receipts, and completing transactions. On average, the position handles up to twenty-five (25) order requests per week. Additionally, the Fulfillment Specialist will provide support for activities such as Order Fulfillment (Consolidated and Non-Consolidated Requests), End User Support, and Administration.

Requirements:

DUTIES AND RESPONSIBILITIES

Update and manage the USCIS Equipment Standards, based on approvals from the USCIS Change Management Processes
Develop documentation for internal branch use for identifiable repeatable actions.
Provide technical analysis in support of DHS and USCIS equipment procurements
Support the evolution of equipment and vendor services as DHS moves to more consolidated contracts at the DHS level.
Support USCIS OIT representatives on DHS working groups regarding equipment and service standards as coordinated in advance with the government
Develop change requests to support revision of functional specifications and configuration details for USCIS approved equipment
Develop internal tools and databases using SQL Server and Microsoft Access to support internal branch analysis
Track specific tasks and performance metrics for weekly reporting
Coordinate with DHS to define USCIS implementation of DHS wide software contracts.
Assist in the development of technical packages for modification of USCIS software contracts.
Supporting the resolution of IT service request issues from software orders
Develop and update OIT internal tools for management of software contracts as the products on those contracts change.
Track issues related to vendor delivery of software and services, program execution, and required changes to standard contracts.

QUALIFICATIONS AND REQUIREMENTS

Associate's degree or higher and/or 5-15 years of experience
ITIL Foundation certification preferred
Experience with Microsoft Word – ability to develop and use style sheets, understanding the use of revision marking, Ability to create and maintain automated tables of contents and tables of figures, ability to use and create style sheets.
Experience with Microsoft Excel – ability to generate and maintain cross linked tables. Ability to create complex cascading formats, Ability to create pivot tables.
Experience Microsoft SharePoint 2010 and 2012
Ability to apply critical thinking to all tasks and utilize operational experience to perform required services.
Ability to obtain a DHS Public Trust
This position is onsite Monday - Thursday and typically telework on Friday

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