enterprise configuration administrator - Tallahassee, United States - State of Florida

Description

Requisition No:

Agency: Department of Transportation

Working Title: ENTERPRISE CONFIGURATION ADMINISTRATOR

Position Number:

Salary: $60, $70,053.71

Posting Closing Date: 05/14/2024

STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION
JOB POSTING DESCRIPTION
980 / Integration Services
OPEN COMPETITIVE
CAREER SERVICE

CONTACT PERSON: Richard Pierre

CONTACT PHONE NUMBER:

CONTACT EMAIL ADDRESS:

ANTICIPATED BI-WEEKLY HIRING SALARY: $2,566.07

Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including:

• Health insurance (over 90% employer paid)
• $25,000 life insurance policy (100% employer paid)
• Dental, vision and supplemental insurances
• State of Florida retirement package
• Generous vacation and sick leave
• 10 paid holidays a year
• Career advancement opportunities
• Tuition waiver for public college courses
• Training opportunities
• Flexible work schedules and telework (for designated positions)

Join FDOT and be part of the team that works as one to improve safety, enhance mobility and inspire innovation in the Florida transportation system

For additional benefit information available to State of Florida employees, go to

SPECIAL REQUIREMENTS: You may be required to provide your Social Security Number to conduct required verifications. Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion in the Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS) unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.

THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES AND SUPPORTS EMPLOYMENT OF INDIVIDUALS WITH DISABILITIES. QUALIFIED INDIVIDUALS WITH DISABILITIES ARE ENCOURAGED TO APPLY.
In accordance with Section , Florida Statutes, and the Florida Department of Transportation's Individuals with Disabilities Affirmative Action Plan, the agency is committed to ensuring affirmative action and equal employment opportunity for qualified individuals with disabilities. Upon request and as appropriate, reasonable accommodations to individuals with disabilities may be provided. Please contact the Florida Department of Transportation's Human Resources Office located at 605 Suwannee Street, Tallahassee, Florida 32399, or call for assistance.

POSITION DESCRIPTION: Maintain and support the endpoint configuration management environment within the department's computing infrastructure. Create, test, and deployment of software and driver packages in support of department initiatives. Create custom systems management reports for the Office of Information Technology (OIT) as needed as well as providing statewide tier 2 support for district technical staff. Responsible for the evaluation, promotion, testing, and installation of hot-fix and patch deployment as per documented OIT processes. Maintains a secure environment and systems infrastructure in accordance with all applicable policies, procedures, and practices.

Assists assigned teams by creating custom scripting in support of endpoint configuration management, configuring, and running routine maintenance processes, and lending technical expertise to the troubleshooting of enterprise systems performance and security. Attend meetings as subject matter expert that relate to the systems management environment and related projects as necessary, working with others on the team to complete project objectives in a timely manner.

Conducts research and makes recommendations to management regarding any software and/or hardware changes. Participates on statewide teams, both internal and external to the OIT to provide feedback as configuration and patch management subject matter expert. Provide facts to facilitate the team's decision-making process and to achieve the team's goals. Shares information concerning the systems management environment, software and patch deployments and receives feedback from other OIT staff as appropriate.

Documents assigned systems as per OIT standard documentation processes. Generates and maintains technical documentation as assigned. Documents enterprise systems processes and services. Develops plans for required upgrades to hardware and software to maintain reliability, availability, and security.

Follows OIT processes and guidelines in responding to Service Desk tickets. Display technical skills, knowledge, and competency in the assigned technical areas of responsibility. Monitor and update the status of Service Desk calls to ensure compliance with established guidelines. Provide a high level of customer service, providing status and information to the customer during the problem resolution process.

KNOWLEDGE, SKILLS AND ABILITIES: ABILITY TO WORK ON MULTIPLE PROJECTS AT ONCE WITH LITTLE TO NO SUPERVISION. ABILITY TO CREATE NEW SOFTWARE PACKAGES/DEPLOYMENTS IN MICROSOFT ENDPOINT CONFIGUARTION MANAGER. ABILITY TO CREATE CUSTOM SCRIPTS USING POWERSHELL, PYTHON OR OTHER CURRENET SCRIPTING LANGUAGES. ABILITY TO TROUBLESHOOT COMPLEX TECHINICAL ISSUES. ABILITY TO PLAN, ORGANIZE AND EXECUTE COMPLEX TECHNICAL PROJECTS. ABILITY TO PROVIDE CUSTOMER SERVICE. ABILITY TO WORK IN A TEAM ENVIRONMENT. ABILITY TO RECEIVE AND APPLY CHANGES BASED ON FEEDBACK FROM TEST GROUPS. ABILITY TO EXPLAIN COMPLEXT TECHINCAL PROBLEMS TO NON-TECHNICAL STAFF. ABILITY TO WORK IN A TEAM ENVIRONMENT. ABILITY TO WORK ON EXTENSIVE TECHNICAL PROJECTS THAT MAY LAST FOR MONTHS AT TIME. ABILITY TO TROUBLESHOOT APPLICATION DEPLOYMENT ISSUES. ABILITY TO READ AND UNDERSTAND VULNERABILIYT REPORTS AND CREATE PATCHING TO RESOLVE POTENTIAL THREATS. ABILITY TO DEVELOP AND MAINTAIN TECHNICAL DOCUMENTATION. ABILITY TO WORK ON PROJECTS THAT INCLUDE INTERNAL STAFF FROM DIFFERENT TEAM(S) AND EXTERNAL VENDORS.

OTHER JOB RELATED REQUIREMENTS: The incumbent of this position may be physically located in Central Office or District Office Headquarters. This position has on-call responsibilities for returning to work to handle emergency situations or other needed activities following a rotation with the other network administrator positions. The incumbent of this position at times will be required to work during weekends, nights, or holidays due to emergency conditions. Position will be required to carry a cell phone during the on-call periods.

MINIMUM QUALIFICATIONS: A bachelor's degree from a college or university and four years of experience in computer systems analysis, computer endpoint support, computer programming or in planning or designing distributed computer systems. A master's degree from an accredited college or university can substitute for one year of the required experience. Professional or nonprofessional experience as described above can substitute on a year-for-year basis for the required college education.

You may be required to provide documentation (i.e. HIGH SCHOOL DIPLOMA OR EQUIVALENCY, college transcripts, ETC.) to verify meeting these Minimum Qualifications.

THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES THE SERVICE VETERANS AND THEIR FAMILY MEMBERS HAVE GIVEN TO OUR COUNTRY AND SUPPORTS THE HIRING OF RETURNING SERVICE MEMBERS AND MILITARY SPOUSES. If you are a preference-eligible candidate who receives notice of a hiring decision and believe that you were not afforded employment preference in accordance with applicable Florida law and regulation, you may file a written complaint within 60 calendar days from the date you receive the notice, requesting an investigation to the Florida Department of Veterans' Affairs, Division of Benefits and Assistance, 9500 Bay Pines Boulevard, Room 214, St. Petersburg, Florida

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section , F.S., Drug-Free Workplace Act.

VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.