Service Manager - Joplin, MO
1 month ago
Job Summary:
As a Hall's Culligan Service Manager you'll ensure service experiences while maintaining high standards of efficiency safety team development oversee all aspects of service department including personnel inventory control installation repair processes warranty handling Foster culture rooted in Hall's values connecting field operations with broader business goals.
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Responsibilities:
- Aim installation completion rate every day Provide guidance hands-on training diagnosing troubleshooting repairing water treatment equipment Oversee daily workflows documentation ensuring timely submission payments activity sheets by all Service Technicians Monitor quality standards across service visits ensuring consistency thoroughness residential commercial environments ensures completion installations thoroughly Company Standard Operating Procedures SOPs Educate team metrics align priorities Ensure resolve issues promptly effectively both residential commercial customers Handle escalated concerns satisfactory resolutions professional positive experience Collaborate continuously improve service processes consistent customer satisfaction long-term relationships Track share callback metrics Monitor leverage Voice Customer VOC feedback guide team Maintain accurate records related inventory activities parts usage Responsible monthly warranty control RMA vendors submissions Consistent effective warranty control support quality minimize financial loss Maintains vehicles minimize potential downtime regularly scheduled preventative maintenance Supervise cleaned regularly present favorable public image through our vehicles Operate P&L framework understanding key financial drivers managing costs supporting profitability goals Coach recognize act sales opportunities align customer needs equipment supplies upgrades Reinforce importance turning routine builds moments lead upselling loyalty Collaborate sales reps handle calls professionally strategically support retention growth Ensure comply safety regulations industry standards policies Lead safety training enforce protocols maintain safe environment employees customers Oversee incident reporting investigations proper documentation resolution Respond emergencies direction minimize disruption safety Ensure confidentiality sensitive information Equal Opportunity Employer/Protected Veterans/Individuals Disabilities employer notify applicants rights federal employment laws Know Rights notice Department Labor
Job description
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