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    Server - Gaithersburg, United States - Bottleneck Group

    Bottleneck Group
    Bottleneck Group Gaithersburg, United States

    1 week ago

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    Description

    **Job Title:** Server

    **Reports to:** General Manager

    **Department:** FOH Operations

    **Hours of work:**

    Ability to work a variable schedule, including weekends.

    **Organizational Overview:**

    Bottleneck Management operates vibrant, high-energy, approachable restaurants in the most

    dynamic neighborhoods and locations. From the start, weve been about genuine people and

    genuine hospitality. Weve grown into a crowd-pleasing hospitality juggernaut while continuing to hold our core values close to our hearts.

    We offer a fun and supportive working environment, with competitive salaries, insurance, 401k, vacation, paid sick days and generous restaurant discounts.

    **Core Values**

    Understand the wants and needs of others Support others through words and actions Empower each team member to excel

    Enjoy each other, our guests and our time at work

    We believe its our people that make us strong, so were committed to finding driven, hospitable, upbeat and intelligent teammates. Whether its in our home office or our restaurants, we put hospitality first, like excellent hosts at a party.

    **Career Development**

    Red Shirt Program:

    Restaurant employees are eligible to enroll in our career advancement program. We value our staff and know the benefits of promoting from within.

    Whether you see your restaurant job as a stepping stone, or as your career path, were here to help you achieve your goals. Many of our managers have been promoted from within. Our Red Shirt program is a way for our team members to grow as industry professionals, building our bench with the next wave of talented players.

    Position Summary:

    Our Servers are a key part of our team, and critical to providing genuine hospitality. They are energetic, excited to grow in the hospitality industry and care about their team.

    Restaurant Servers are responsible for positive Guest interactions while serving Guests in a friendly and efficient manner and play an integral role in ensuring our customers have exceptional dining experiences.

    **Primary Responsibilities and Requirements**

    Essential Functions:

    Ready the station before opening and closing shifts, and complete scheduled side work to enable full focus on guest care

    Communicate effectively with customers and helping them with their food and beverage selection

    Manage tables and customer experience Professional and enthusiastic attitude

    Transmits orders to the bar and kitchen by recording patrons' choices; identifying patrons' special dietary needs and special requests

    **Qualifications and Skills:**

    Minimum of 1-year experience in food service/hospitality desired, but not required Ability to work collaboratively in a fast-paced work environment

    Ability to create memorable guest connection with our food and beverages Gain mastery of the restaurant's menu and be enthusiastic about our offering

    Ability to communicate clearly and professionally with fellow team members and management to provide exceptional guest service

    Ability to work a variable schedule, including nights and weekends Good judgment skills and adaptive attitude

    Must have all required food / alcohol certifications as designated by location

    **Must Be/have:**

    Outstanding interpersonal skills Outgoing and full of energy Polished go-getter

    Polite & patient

    Excellent communication skills Satisfaction focused

    **Supervisory Responsibilities:** N/A

    **Work Environment/ Physical Demand:**

    Must be able to stand for full shift

    Must be able to lift at least 50 pounds

    Must have good hearing for accurate communication with guests

    Must be able to use hands and fingers to handle and feel objects, tools controls and type Must be able to work in areas of loud noises

    The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

    Bottleneck Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

    *An equal Opportunity Employer*

    Company : Bottleneck Management

    Position : Server

    Status : Full Time

    Shift : First (Day), Second (Afternoon), Third (Night)

    Req # :

    Date Posted : January 21, 2022

    Location : 212 Ellington Blvd, Gaithersburg, US, MD, 20878

    Job Category : FOH Operations

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