Retail Lead - Rancho Palos Verdes, United States - PGA

Description

Overview

The Retail Lead will oversee the organization and cleanliness of
the Pro-Shop and support the team members during hours of
operation. The Retail Lead is responsible for delivering excellent
customer service and act as a role model for the team. This
position must be able to work Weekends, Holidays, and Special
Events, and may open or close the shop.

Experience Required

Essential Responsibilities

 Ability to work flexible schedule including the Weekends, Holidays and Special Events. Shiftsinclude both, opening and closing.
 Ability to create and maintain positive customer service experience.
 Keep all areas of the retail shop, retail office and storerooms neat and organized, includingdaily dusting and vacuuming.
 Answer telephone with an energetic and helpful tone.
 Assists customers with booking tee times using the EZ Links tee sheet.
 Process cash and credit card sales transactions accurately and efficiently, using Jonas.
 Assist customers with purchases of merchandise including; cash handling, refunds, exchanges, employee discounts, promotions, credit card purchases and daily shift deposits.
 Ensuring that the cash register is in balance throughout the entire day.
 Upsell merchandise and the VIP card program.
 Answer customers product related questions.
 Responsible for supporting, training and developing a high performing team, according to the Club's polices and guidelines.
 Assists the Director of Golf in planning, assigning, and directing work.
 Works with the Director of Golf with creating purchase orders and processing invoices and credits.
 Ensure all operational supplies and merchandise are at PAR level appropriate for the business levels.
 Responsible for processing incoming merchandise including all processes in inventory
management system.
 Performs all merchandise ordering and receiving. This includes special orders.
 Organize and execute special promotions, displays and events to maximize revenue, profit and customer experience for daily retail, tournament/outings and all special events.
 Suggests markdowns, transfers or special promotions for retail shop to the Director of Golf.
 Assist in data entry for department Open-to-Buy plan & reporting for appropriate merchandise mic and inventory levels.
 Conducts and reconciles monthly inventory.
 Report and suggest ideas to react to sales trends through the season to help drive sales.

 Incorporates safe work practices in job performance.
 Ensure that any customer or staff related incidents are properly documented through completed incident reports and proper follow up.
 Prepares and conducts staff meetings at the direction of the Director of Golf.
 Works alongside the Director of Golf to schedule Pro-Shop members.
 Performs other duties as assigned.

Benefits