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Kingston

    Customer Service Assistant Full-time - Kingston, United States - Partners Bank

    Partners Bank
    Partners Bank Kingston, United States

    3 weeks ago

    Default job background
    Full time
    Description

    **Customer Service Assistant I**

    *.*

    **Department:** Branch Administration

    **Reports to:** Branch Manager/Assistant Branch Manager

    **Supervises:** None

    **Status:** Non-Exempt

    **Level:** Level 5

    **Location(s):** Kingston, NH

    **Summary:**

    The incumbent performs a variety of teller and customer service duties as needed. Is highly proficient in the processing of teller transactions, and able to complete basic customer service related tasks such as opening routine checking, savings and certificate of deposit accounts, processing account maintenance, etc. Working within established guidelines, policies and procedures, the individual will sell and service all deposit accounts, handle various customer inquiries and provide prompt problem resolution. Strong knowledge of the Banks various deposit and electronic banking products and services is required. Using needs-based sales techniques, uncovers referral opportunities and recommends appropriate products and service to meet customers needs.

    **Job Requirements:**

    Minimum of one year of teller or customer service banking experience in a branch or call center environment

    Strong sales, service, interpersonal and communication skills.

    Interacts well with others and enjoys working with a variety of people in a team environment

    Strong organizational, technical and computer skills

    Adapts well to change and is able to effectively multi task

    Strong knowledge of teller and customer service processes, policies, guidelines and procedures

    Satisfactory product knowledge of banking products and service with ability for further development

    **Specific Job Functions:**

    Highly proficient in the processing of various teller transactions and routine customer service related tasks and functions

    Able to identify cross sell opportunities and respond to various customers inquiries to recommend appropriate products or solutions to meet their needs

    Able to open basic deposit accounts, assist with electronic banking inquiries, services and functionality, complete account maintenance and make referrals to other lines of business, etc.

    Maintains and balances a cash drawer accurately and efficiently

    Provides a high level of service to customers, coworkers and team members

    Understands and follow various policies, guidelines and procedures including security, compliance and operations

    Participates in on-going job related training programs including but not limited to sales, service, compliance and product knowledge

    Performs additional duties as required

    This Job Description describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract.

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