Security General Manager - Donelson, United States - GardaWorld Security Security Services US

Description

Job Description:
Job


Summary:

Under the direction of the Area Manager/Regional Director, the Account Manager directs and coordinates activities to obtain optimum efficiency and economy of operations and maximize profits by performing the duties personally or through subordinate staff; coach, train the operations workforce to improve individual skills.

Event Venue and High Level Security Manager Experience Required


Salary:
$ $95000 / year

Essential Duties and


Responsibilities:
Ensure all day to day operations are operating within the procedures set forth by the company. These operational categories include recruiting, hiring, security licensing, training, scheduling, event day operations and administrative responsibilities.

Under the direction of Area Manager / Regional Director, responsible for creation of staffing estimates – tracking estimated cost vs.

actual cost; review of contracts for compliance; supervision of company labor and subcontractors; ensuring accurate payroll, invoices and timely collections
Suggest operation strategies to Area Manager / Regional Director that improve execution and provide additional value in a cost-effective manner; seeks to continuously improve the state of account(s) while safeguarding the company
Effectively communicate goals to the game-day operations team and communicate with the wider organization, where applicable, and maintains accurate and up to date records necessary for processing of internal and external reports
Proactively communicate with and seek feedback from all customers. Seek to continuously improve customer satisfaction; meet with customers on a regular basis to ensure we are meeting their needs; share updates with leadership
Supervise and coach subordinates in a manner that maintains morale, skills proficiency and productivity. Managerial responsibilities include but are not limited to mentoring, coaching and developing subordinates; planning, assigning and directing work. Recruit and train team members as required by business needs
Responsible for the accurate (within 98%) and timely completion of all payroll records at designated account(s)
Responsible for accurate and timely scheduling of staff, ensure all open position(s) are filled within 96 hours of shift start time at designated account(s)
Adhere to budget(s) set forth including, but not limited to; overtime percentages (below 2%), labor percentages, profit rate, open post rate, revenue within

account(s)
On-call weekends/evenings, outside of core business hours as

needed
Up to 25% travel may be

required
Perform other duties and responsibilities as requested or

required
Minimum


Qualifications:
Valid Driver's

License
Excellent management

skills
Customer Focus – Maintaining awareness and seeking to meet the needs and wants of the internal and external customers
Excellent communication skills both oral and

written
Leadership Orientation – Actively seeks ways in which to act as a role model, guide, develop and mentor others within the Operations Department; Strong team leadership, team building and facilitation skills
Initiative – Engages in proactive behavior and looks for new project

opportunities
Adaptability – Responds effectively to changes in situation or

information
Bachelor's degree in related field or equivalent

experience
Minimum of three years of previous operations, service or field or project management

experience
Experience in one or more of the following industries preferred: event staffing, security, sports management, athletics
Ability to pass a background

check
Physical and Mental


Demands:
While performing the duties of this job, it is required to sit, stand, walk, talk or hear.

On occasion, it may be required to climb and work in high places, stoop, bend or reach above the shoulders.

Position may also require work in confined spaces and exposure to different types of outdoor weather conditions.
Must occasionally lift, push, or pull up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust

focus.

Working


Environment:

The position is an office-based position with frequent requirements to work at or attend scheduled events in an outdoor environment.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.