- Experience with Microsoft Office
- Verbal and written communication skills
- Ability to work both collaboratively and individually
- Critical Thinking Skills
- Ability to give presentations and briefings as needed
- Maintain knowledge of IT infrastructure components, function, and hierarchy across technologies.
- Define and guide, in coordination with the government, the implementation of IT service management policy, process, procedures, work instructions and tools.
- Conduct improvement and maturation activities for IT service management policy, process, procedures, work instructions and tools.
- Provide subject matter expertise for process integration and automation opportunities.
- Support process adoption and compliance through communication and training.
- Gather requirements from service owners and process owners/communities for reporting, metrics, and automation.
- Use the process, procedures, work instructions, policies, required documentation, and tools as designed.
- Recommend any improvements regarding processes, reporting, communication, training, and tools.
- Provide support and help to service owners with a view to continuously improving service quality.
- Strong analytical skills leveraging infrastructure knowledge and IT experience to analyze upcoming changes for conflicts/impacts/potential problems.
- Present ITSM information to senior management through a variety of methods (reports, papers, briefs, presentations, etc.).
- Provides thought leadership for the organizational understanding of ITSM concepts, including but not limited to CI and service classifications.
- Lead organizational change management initiatives in support of ITSM objectives.
- Lead, facilitate, and motivate cross-functional teams and global forums.
- Bachelors Degree in Computer Science or a related field.
- Must possess Information Technology Infrastructure Library (ITIL) version 3 Expert or Master level certification.
- 7+ Years of Information Technology experience
- Experience with documentation and training and the ability to provide ITSM process training.
- Experience in facilitating assessment and internal/external audits.
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IT Service Management SME - Newport, United States - LINCHPIN SOLUTIONS INC
Description
Job Type
Full-time
Description
If you are looking for an exciting career opportunity in the IT, engineering, software development, logistics, and project management fields, Linchpin Solutions is the place to be We are currently hiring for a dynamic and experienced IT Service Management (ITSM) SME.
Clearance: Active DoD Secret Clearance
Work Schedule: Fulltime, Onsite M-F.
Role Overview:
The IT Service Management (ITSM) SME acts as a strategic advisor, helping the organization design, implement, and continuously improve IT service delivery. This involves understanding the intricacies of the IT infrastructure, defining best practices for service management, guiding the implementation of policies and tools, and collaborating with teams to optimize service quality and user experience.
General Skillset
Education & Certifications
Linchpin Solutions' professional services organization is committed to delivering qualified candidates that meet or exceed clients' technical and management expectations. Our growth means exciting career opportunities for talented professionals in IT, engineering, software development, logistics, project management, and other key areas. We provide personnel that become valuable assets to the organizations they serve and contribute to the overall skill diversity and strength of the Linchpin Team.
Career choices
Linchpin's success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing the company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.
Benefits
Linchpin Solutions, Inc. offers paid vacation time, sick time, and holidays. We offer a 401K plan with matching, as well as health, dental, and vision insurance. We also provide Short-Term Disability, Long Term Disability, and Life insurance which is funded by Linchpin Solutions.
Cyber Security Message
Linchpin Solutions follows a specific recruiting practice to protect all candidates. We will never request any financial information immediately. Do not reveal confidential or sensitive information without ensuring the request is coming from Linchpin Solutions directly. Please do not hesitate to contact us at if you suspect any type of social engineering attacks such as phishing, spear phishing, baiting or any other suspicious activity.
We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
