customer experience supervisor position summary - Ballston Spa - beBeeCustomerServiceLeader

    beBeeCustomerServiceLeader
    beBeeCustomerServiceLeader Ballston Spa

    5 hours ago

    Job title: Contact Center Supervisor

    Description

    Lead Customer Service Team


    Invest in your future with a career as a customer-focused leader. We seek an experienced professional to join our team and ensure exceptional customer experiences for current and future customers.



    Job Description


    In this role, you will lead a team of representatives responsible for delivering high-quality customer service while identifying opportunities to deepen relationships through product and service recommendations. This position provides daily operational leadership, coaching, and performance management while ensuring compliance with applicable banking regulations and internal policies.



    Essential Duties:


    • Supervise contact center staff to ensure timely response to customer calls and questions handled professionally;
    • Develop and manage a team of contact center representatives handling phone, secure messaging, and digital interactions;
    • Foster a balanced performance culture focused on service excellence, relationship building, quality delivery,
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