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    GOV CRM Business Process Engineer - Richmond, United States - Cynet Systems

    Cynet Systems
    Cynet Systems Richmond, United States

    1 week ago

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    Description

    Job Description:
    Experienced Application hands-on support Business Analyst/QA with a demonstrated history of working in the technology space. Strong passion for user experience and a keen eye for product design to deliver on user needs. With a passion for creating change, mission-minded business, and an insatiable appetite for knowledge.

    5+ years of Technology experience with strong domain expertise in Customer Relationships, Digital Service space Experience working on projects to simplify and digitalize the Government process in Case management applications to cater to the needs of internal customers.

    Involved in every phase of development.

    Direct coordination with the Stakeholder for requirement gathering, eliciting, and coordinating with technology to develop new CRM/ Salesforce or equitant applications.

    Used Data Analytical tools like Dataverse, Microsoft Excel, vlookup, Pivot tables. Responsible for issuing the tool licenses to new users. Strong command of written and verbal communication skills. Experience across the project life cycle in Software Development Life Cycle SDLC and the Software Test Life Cycle STLC. Expertise in defining the product roadmap based on the strategy and vision. Writing technical specifications for planned work. Skilled Team leader with the ability to influence, motivate and execute projects in a cross-functional environment. Experience in identifying business opportunities based on analytics data, market trends, user research, and benchmark testing results.

    Expert knowledge of all phases of the project and product development lifecycle, from concept design to final delivery and rollout.

    Proficient in gathering requirements from Business stakeholders and understanding project/business goals. Expertise in articulating business goals to technical teams and providing stable and scalable solutions. gile proficient in SCRUM framework, artifacts, SPRINT planning, and review.

    Experience in the field of testing the frontend web and mobile applications as well as testing their integration with the backend systems including Web services.

    Proficient in creating and executing UAT test cases, developing test plans, managing defect tracking, and assisting the Quality Assurance team.

    Strong Customer Training. Experience in leading projects with full-fledged Agile/Scrum Methodology. Experience with Functional, Regression Testing, Integration, and UAT Testing.


    Preferred:
    Experience working on projects Strong understanding of and ability to configure security groups, roles, and teams.

    dvising business users on best practices for development or integration processes to simplify and digitalize the Government process in Case management applications to cater to the needs of internal customers.

    Involved in every phase of development.

    Direct coordination with the Stakeholder (Office of the Governor) for requirement gathering, eliciting, and coordinating with the technical team to develop new CRM applications.

    Working towards redefining processes/workflows of existing CRM applications based on customer feedback. Strong experience in working with agile methodology. Experience working on Microsoft Azure and Dev ops. Experience in writing user stories use cases, and test plan documents. Perform User acceptance testing, functional testing, and integration testing for various CRM applications. Responsible for issuing CRM licenses to new users.
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