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    Outbound Customer Service Representative - Wilmington, United States - Murtech

    Murtech
    Murtech Wilmington, United States

    1 week ago

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    Description

    Job Description

    Job DescriptionJob Title: Outbound Customer Service RepresentativeLocation: 100% Remote – Local Delaware residents preferred but not required; candidates with knowledge of Delaware Medicaid Schedule: 8:00am-4:30pm / 8:30am-5:00pm Monday – Friday Training will be 6 weeks long and will shortened/extended depending on the staff need. Job Description:
    • Receive inbound calls; calls may involve claims status, rejections & benefit information; proficient computer skills
    • Communicate effectively with members
    • Initiate outreach efforts, primarily by telephone, to conduct screening/surveys of members who may benefit from Care Coordination assistance. (Ex. Members who have needs relating to Physical Health, Behavioral Health and Health Related Social Needs (SDOH)
    Qualifications:
    • High school diploma/GED
    • Must be comfortable working in a high call volume position (100 calls a day, with 50 being outbound calls and 50 being inbound calls)
    • Minimum of 1-3 years of Call Center experience preferred
    • 1-3 years of Screening/Survey experience preferred
    • 1-3 years of Customer service experience required
      • Manager is open to more than 3 years of call center/csr experience
    • Must be proactive, self-directed, assertive and creative in problem solving and system planning
    • Strong active listening skills with the ability to act sensitively toward diverse people and situations. Ability to successfully interact with external customers, peers, colleagues, and management team
    • Demonstrate effective time management skills and demonstrate an ability to prioritize and handle multiple tasks simultaneously
    • Demonstrate effective time management skills and demonstrate an ability to prioritize and handle multiple tasks simultaneously
    • Must demonstrate sound judgment and discretion when approaching problems and making decisions
    • Prefer candidates who are familiar with Delaware, local resources and the DE Medicaid population but it is not required
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