IT Field Support Analyst II - Highland
1 month ago

Job summary
Field Support Analyst II is responsible for assisting with all end-user requests including hardware and software support and installations.Responsibilities
- Provides level 1 and level 2 enterprise support including ticket management for requests and incidents across a broad range of hardware and software.
- Participates in the leadership activities of end-user services in the areas of process improvement training task delegation.
Job description
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