Service Coordinator Tech Support - Miami, FL, United States - Valid8 Financial, Inc.

Description

Are you passionate about deploying service-based business process transformation for some of the world's largest companies? Do you enjoy being in a technology enabled environment and are interested in joining a fast-paced, scale-up where you will be working not only to lead our delivery teams but also be part of a Sr.

leadership crafting the future of the firm? Effectus, LLC is a global consulting firm headquartered in South Florida that enables companies in the 'Ecosystem of Product' to eliminate obstacles and constraints that prevent them from realizing their full potential.

Magazine 5000 Regionals, the list of the fastest-growing private companies in Florida.

The Head of Services will be responsible for building and driving high performing relationships with strategic development partners to ensure quality delivery of all aspects of Effectus' consultative services.

This role will lead our service teams (comprised of Business Intelligence Deployment and Business Process Outsourcing) by providing guidance and design perspectives to help our clients optimize business processes and elevate technology to help them reach their full potential.

Service as Principal Consultant In our BPI practice (Business Process Innovation)
Provide guidance and thought leadership to the dedicated teams which manage the day-to-day operation
Become an expert on the client's organization and their specific business process issues to help identify and present solutions to drive value and deliver results to the client
Develop, manage and track project plans to ensure deadlines are met for all deliverables
Support the client in achieving sustainable performance and/or improvements.
Manage relationships effectively and develop trusted relationships with client sponsors and partners.
Serve as the voice of Effectus, charged with speaking with authenticity and depth to tell the story of how our offering is driving the paradigm shift in the industry
Support the development of tools to solicit prospect/customer feedback and develop relevant KPI's

Work with team members to solve complex business challenges and ensure our services meet and exceed our clients' expectations.

Ensure that the team receives performance objectives and individual development objectives; appropriate development and training
Support our culture and promote company values that align with our employee centric philosophy
Proven track record for leading teams of service-based consultants in the delivery of successful business process improvement projects in a consulting environment
Effective management of stakeholders including identification, engagement, relationship building, negotiation, and communication
Excellent critical thinking skills and ability to solve complex business problems through fact gathering, business process mapping and data analysis
Experience helping stakeholders with workflow redesign and design by documenting processes, identifying, and prioritizing critical operational gaps
Excellent communication skills with a demonstrated ability to deliver high quality, clear and concise presentations
Competitive salary, generous vacation policy, medical benefits and 401k

Effectus is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace.

Individuals seeking employment at Effectus are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

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Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status) Yes No