Customer Service Representative - Seattle - PACE Staffing Network

    PACE Staffing Network
    PACE Staffing Network Seattle

    1 week ago

    Description


    We're partnering with a mission-driven organization seeking a Remote Bilingual Call Center Representative to support members through a high-volume inbound call center.

    This role is ideal for someone who enjoys fast-paced customer service work, communicates clearly and compassionately, and is fluent in a second language.

    What You'll Be Doing


    • Handle a high volume of inbound calls from members, averaging 40+ calls per day
    • Provide clear, accurate information and support in English and a second required language
    • Document calls and interactions accurately while navigating multiple systems
    • Assist with translation of written materials or spoken interpretation as needed
    • Maintain professionalism while supporting members in time-sensitive or complex situations
    • Complete additional duties as assigned based on department needs
    What Your Work History Should Show


    • At least 1 year of direct customer service experience (call center, retail, hospitality, restaurant, or similar)
    • Full fluency in Cantonese and English
    • Ability to work efficiently in a fast-paced, high-call-volume environment
    • Strong critical thinking and problem-solving skills
    • Reliable work history with consistency and follow-through
    • Comfort using computers, phone systems, and multiple applications simultaneously
    Additional Details

    Location:
    Remote (must live and work in Washington State)

    Schedule:
    Monday-Friday, 8:00 AM-5:00 PM

    Mandatory 5-week training program- No time off permitted during training

    First 2 weeks:
    In-person training


    Pay Rate:
    $26.42 per hour

    Start Date:
    Monday, March 16, 2026
    PACE Staffing Network is a woman-owned staffing company serving Washington employers for over 45 years.

    We place temporary, contract, and direct-hire professionals across customer service, healthcare administration, HR operations, call center support, and project-based roles.

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