Service Coordinator - Middle River, United States - Closet Factory

Description

Our office is fast paced where no two days are the same. There is a high level of activity, so boredom is not an option. You will handle multiple items simultaneously in a professional and courteous manner, so your ability to multi-task is essential.

You will come in contact with many different types of people and help them with their requests, so having a solution-driven mindset is important.

There is a team atmosphere in the Office and many challenges are handled as a group. You must also be able to take the initiative to get the job done individually.

All clients need to be handled with complete care, so we are looking for those individuals with great customer service skills.

Your responsibilities will include:
Working with clients and handling any issues that may have.
Scheduling appointments through phone and email contacts
Working with Designers, Installers and production team to come up with solutions.
Responsible for problem resolution for clients
Maintaining customer database

Specific requirements:
Good organization skills and be able to multi-task
Computer experience including Word and Excel, quick to learn new software
Salesforce experience a plus
Strong and precise follow-through, attention to detail
Written and oral communication skills are essential
Ability to prioritize work assignments, critical tasks, and routine work

Benefits Include:
Competitive Compensation
Paid Holidays
Paid Vacation
Room for Growth

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