Customer Service Advisor - Edgewater - Flagship Car Wash

    Flagship Car Wash
    Flagship Car Wash Edgewater

    1 week ago

    Description

    Customer Service Advisor

    The Customer Service Advisor CSA at Spotless Brands is the first point of contact for guests and plays a critical role in delivering a best-in-class customer experience. This position is ideal for sales- and service-oriented individuals who thrive in fast-paced environments, enjoy connecting with people, and are passionate about helping customers choose services that best meet their needs.

    The Customer Service Advisor will engage directly with customers at car wash and/or lube center entry points such as at the kiosk to educate customers on available services, overcome objections, drive membership and package sales.
    Educate customers on available wash detail packages highlighting features benefits value. Educate customers on available lube car preventative maintenance packages highlighting features benefits value select locations only Promote sell memberships including Fast Pass Unlimited programs Present explain current promotions incentives encourage additional purchases Assist payment transactions answer general inquiries Overcome objections professionalism empathy guide solution Maintain clean safe organized work area report safety concerns Collaborate site members ensure smooth efficient operations perform routine cleaning tasks pit cleaning vacuum bag station cleaning tunnel upkeep dumpster removal debris Perform duties assigned support team site performance Other duties assigned Support team site performance
    Education Experience High School Diploma or equivalent preferred not required Prior customer service sale experience preferred not required Must pass background check accordance company policies applicable laws Minimum 16 years age older law safety regulation Valid driver license preferred depending location responsibilities Knowledge Skills Abilities Basic understanding customer service principles practices Familiarity point-sale systems Awareness Spotless Brands wash services detain offerings membership options General knowledge company policies operational procedures Excellent communication skills active listening clear persuasive speaking Strong customer service people skills ability build rapport quickly Sales-minded highlight value drive conversions Effective organizational time management multitask fast paced environment Ability work independently remain focused Remain calm professional pressure high-volume periods Adapt communication style different personalities Operate learn operate point-sale kiosk Physical walk stand interact outdoors perform routine tasks Work flexible hours evenings weekends holidays Physical Requirements Walk stand move uneven moving wet surfaces several hours stoop crouch frequently bend constantly fingers hands arms using ladder Twist carry reach push pull frequently Lift carry pounds without assistance related materials Work all weather conditions Non-traditional hours evening weekend business needs emergencies arise Personal protective equipment gloves eyewear etc as required


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