Patient Care Coordinator - Arvada

Only for registered members Arvada, United States

3 days ago

Default job background
$42,000 - $78,000 (USD) per year *
* This salary range is an estimation made by beBee
Patient Care Coordinator – Be the Heart of Our Clinic · The Patient Care Coordinator (PCC) is the welcoming face of our clinic, creating a positive first impression and delivering a truly patient‑centered experience. · This role focuses on building trust, understanding patient ne ...
Job description
Patient Care Coordinator – Be the Heart of Our Clinic


The Patient Care Coordinator (PCC) is the welcoming face of our clinic, creating a positive first impression and delivering a truly patient‑centered experience.

This role focuses on building trust, understanding patient needs, and ensuring every visit runs smoothly.

What You'll Do
Greet and screen patients to determine how we can best support them
Answer questions about services and promotions
Spot potential leads and keep patient flow running smoothly
Manage scheduling, daily office tasks, and financial and administrative duties
Handle petty cash, insurance claim processing, inventory, and record‑keeping
Partner with clinic and home office teams to support operations
Assist with marketing efforts, events, outreach, telemarketing, and patient retention activities

Who Thrives in This Role
Eager learners who enjoy working with people
Strong multi‑taskers with solid problem‑solving skills
Punctual, reliable professionals
Individuals who genuinely love helping others

Why It's Rewarding

You're not just coordinating appointments — you're making a meaningful difference by helping patients feel supported, understood, and cared for.


Location:
Arvada & Lakewood, CO - Must be able to work at both locations

Compensation:
$20.00 an hour


Full Time:
Monday through Friday


Essential Duties and Responsibilities:


Provide the first contact for patients who call or come in to schedule an appointment or inquire about our services.

Screen calls, identify better hearing candidates and facilitate excellent service by providing the information necessary to secure an appointment.
Schedule and confirm appointments and conduct outbound retention calls to patients.
Coordinate provider's schedule and ensure the smooth and efficient flow of patient care while in the office.

Check patients in and out, collect and record payments, track revenue and accounting activities to include: petty cash reconciliation, end of day close, bank deposits, posting of charges, entering invoices, payments and insurance claim processing.

Maintain all daily, weekly and monthly reports and tracking documents. Respond to home office requests in a timely manner.

Verify patient information, billing/insurance data, collect and process documentation and maintain patient charts to include the filing of all patient records.

Work with insurance and workers compensation agencies to facilitate authorizations and benefit verification.
Responsible for a variety of administrative tasks such as typing, filing, office supply inventory, and mail.
Verify the status of and checking in hearing aids and repairs and track/maintain product inventory.

Work with the hearing care provider on grassroots marketing efforts that may include compiling physician packets, coordinating educational seminars, and sending recall letters.

Track marketing calls and inquiries from initial contact through the point of sale
Responsible to open and close the office on a daily basis and ensure the reception area is well maintained.
Training support for other location front office staff, as may be appropriate.


Education and Experience Requirements:
A minimum of 2 years office management experience in a customer driven industry is a plus.
High school diploma or equivalent (GED)


Required Skills:
Strong computer skills
Experience with word processing and database software.
Excellent interpersonal skills that allow effective working relationships with a diverse, patient, colleague, and vendor population. This includes listening, sales and problem-solving skills.
Excellent oral and written communication skills.
Basic understanding of accounting procedures and good math aptitude.
Strong customer service orientation.
Excellent organizational skills.
Ability to manage multiple tasks within strict deadlines.
Ability to input and track sales revenues and balance accounts daily and monthly.
Detail oriented.
Front desk medical experience desirable.


Physical Demands:


Ability to handle a busy office with interruptions, calls, walk-ins and direct the flow of the office with efficiency and grace.

Must be able to pick up after an interruption to complete tasks that require focus.
Must be able to lift boxes up to 20 pounds.


Job Type:
Full-Time


Compensation:
$20.00hr plus monthly bonus.


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