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- Onboard new Treasury Management Customers and provide support during the onboarding process.
- Review treasury Management Agreements and documentation for accuracy.
- Monitor email folder and follow-up with customers as needed.
- Responsible for daily processing of request for documentation, agreement verifications and request for exceptions and modifications.
- Provide Automated Clearing House (ACH) support and business online banking origination support.
- Performs account corrections with the Federal Reserve and manages and reports abandoned funds in accordance with state requirements.
- Assist business online banking customers with password resets, reporting modules, and general online banking questions. Perform daily balancing of ACH General Ledgers.
- Process and monitors ACH transactions.
- Preform daily balancing of remote Deposit Capture (RDC) and Mobile Deposits.
- Provide support ACH and Check Positive Pay customer.
- Assist customers with setup of domestic and international wires.
- Process Lockbox deposits and reporting.
- Understand and comply with all regulations, including the Community Reinvestment Act, Bank Secrecy Act, Fair Credit Reporting Act, etc.
- Knowledge of principles and processes for providing customer and personal services.
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
- Effective communication skills both verbal and written.
- Ability to consider the relative costs and benefits of potential actions to choose the most appropriate one.
- High School diploma required or equivalent experience.
- 2+ years' experience in a financial institution required.
- Proficient in Microsoft Excel, Word, PowerPoint, Outlook
Bank Specialist II-Treasury Management Operations - St. Louis, United States - Stifel
Description
Summary
The Bank Specialist II-Treasury Ops interacts with customers to provide a variety of general information in response to inquiries about products and services. The ideal candidate will have a positive attitude, high attention to detail, knowledge about bank products and services.
Essential Duties & Responsibilities
Qualifications
Education & Experience
Systems & Technology