Associate Project Manager - Canonsburg, United States - Crown Castle

Description

Position Title:
Associate Project Manager – Network, Key Accounts (P2)

Company Summary

Crown Castle is the nation's largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business.

Whenever you make a call, track a workout or stream music and videos, we're the ones providing the communications infrastructure that makes it all possible.

From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future.

Crown Castle is publicly traded on the New York Stock Exchange (CCI), is part of the S&P 500 and is one of the largest Real Estate Investment Trusts in the US.

We offer a total benefits package and professional growth development for teammates in any stage of their career.

Along with caring for our teammates, we're an active member in the communities where we live, work and do business.

We have a responsibility to give back, which we do through our Connected by Good program.

Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology.

Role

This position works in support of the Program Manager, Key Accounts to plan and monitor national projects/program for our wireless customers.

Works with Network and functional groups and stakeholders to develop and understand national program communication plans, work breakdown structures, responsibility alignment, and deployment.

Identifies best practices, monitors reporting for national programs and negotiated Master Service Agreements (MSA). May act as point of contact and liaison for customers and provides contract adherence guidance and interpretations.

Establishes national customer reporting to monitor programs, identifies risk, adjusts process and strategy, provides guidance to Project Delivery and stakeholders to ensure successful execution and alignment with national customer expectations.

Responsibilities

Works collaboratively with Sales, Project Delivery Managers, Legal, and other cross functional groups as customer liaison on assigned account(s).
Tracking and reporting progress of national customer program.
Develop and provide customer specific training to internal partners prior to project start. Act as the subject matter expert (SME) concerning customer contract terms, processes, procedures and points of contact.

Work with the customer's national teams in order to ensure proper contacts are available to promote work and resolve issues when required.

When required, facilitate resolution of issues and conflicts through collaboration with internal partners and the national customer.
Assist as needed in the coordination of new MCSAs, MCAs, RFP, RFI, MLA, LRO, or pricing requests.
Coordinate with Network Project Delivery, Sales, and Legal to drive consistency between assigned programs.
Must possess the ability to be flexible, provide clear and concise direction in high pressure stressful situations.
Coordinate with internal teams and external stakeholders to ensure project deliverables are met.
Facilitate effective communication and collaboration among team members using appropriate tools.

Expectations

Customer Focused - Building strong customer relationships and delivering customer-centric solutions.
Plans & Aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.

Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Ensures Accountability - Holding self and others accountable to meet commitments.
Drives Results - Consistently achieving results, even under tough circumstances.

Education/Certifications

Bachelor's degree or equivalent work experience

Experience/Minimum Requirements

One (1)+ years of project management experience

O

rganizational Relationship

Reportsto:
Program Manager, Key Accounts

Title(s) of direct reports (if applicable): N/A

Working Conditions:
This role falls into our hybrid work model working in the office on Monday through Thursday. On Fridays, teammates on the hybrid schedule will have the option to work from the office or home. There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel.

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