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    • Account Specialist-Project Coordinator - Somerset - Sysco

    Sysco
    Sysco Somerset

    1 week ago

    SYSCO background
    Description

    Job Title: Account Specialist-Project Coordinator

    The Account Specialist-Project Coordinator acts as the primary point person in addressing all customer service issues with respect to inventory, shipping, order entry, billing, etc. for contract manufacturing.

    This role supports the internal communication between order processing, fulfillment, manufacturing operations and logistics.

    This specialized skillset makes them a particularly valuable member of the customer service/sales team.

    Primary Responsibilities:

    • Serve as the primary point of contact for key customers, developing and maintaining strong, professional relationships.
    • Respond to customer inquiries/requests for information concerning orders, deliveries, or problems (such as product quality, delivery problems, delivery schedules or product availability) in a considerate and professional manner.
    • Communicate frequently with Sales, Operations, Procurement, Supply Services and all other internal teams to review and resolve customer issues via email, phone, and Microsoft Teams.
    • Maintain and provide regular reports on key customer service metrics such as on-time delivery, order accuracy, and customer satisfaction levels.

    Requirements:

    • High School Diploma or equivalent required.
    • Some college and/or an associate degree preferred.
    • 2+ years of progressive experience working in a fast-paced Customer Service Department; account management is a plus.

    Skills:

    • Strong interpersonal skills that build rapport and trust.
    • Knowledge of various sales methods and techniques.
    • Exceptional communicator, oral and written.
    • Pleasant and professional telephone presence.
    • Detailed oriented with strong organizational skills.
    • Proficient with basic computer hardware and software (Microsoft Office).
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