Field Service/Support Technician 3 - Austin - Ichor Systems

    Ichor Systems
    Ichor Systems Austin

    2 hours ago

    Description

    Overview

    Essential Duties and Responsibilities – Other duties may be assigned.

    Perform intermediate to advanced customer support activities involving the installation, modification and repair of equipment and systems with a goal of 100% uptime and continual improvement in reliability

    Isolate equipment start-up malfunctions and takes corrective action

    Prepare daily logs and reports on work performed

    Serve as the liaison between customer and Ichor Group, Inc. on all support and service issues related to the assigned site

    Coordinate prompt response to technical issues received from the customer

    Remain current on technical and process knowledge to properly support Ichor Group, Inc. products

    Provide input to improve system design, performance, and technical documentation

    Comply with safety procedures as they apply to job responsibilities

    Work independently with moderate supervision

    Desired Knowledge, Skills, and Abilities

    Ability to utilize troubleshooting and problem solving to improve performance

    Ability to evaluate the equipment and process' to provide suggestions on improving performance

    Ability to operate around hazardous chemicals

    Ability to exercise discretion and independent judgment

    Requires the ability to travel independently 60-70%

    Ability to work on-call during off-shift hours, including weekends

    Solid verbal and written communication skills

    Ability to sit, stand, walk, bend and lift up to 50 lbs.

    Desired Education, Certifications and Experience

    2-3+ years previous technical or related work experience

    High School Diploma or equivalent

    Vocation or technical training

    Previous troubleshooting and Allen Bradley SLC Ladder Logic programming experience

    Valid commercial truck driver's license and applicable endorsements

    Experience working in a clean room environment


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