Technical Support Engineer, Marketplaces - San Francisco, CA

Only for registered members San Francisco, CA, United States

1 month ago

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Job summary

We're seeking a Technical Support Engineer to help third-party providers successfully integrate with and leverage the Vercel Marketplace platform.
The role involves onboarding diverse providers across AI, Infrastructure, and SaaS categories, while communicating and troubleshooting both provider-side and end-user experiences across topics like billing, one-click provisioning, authentication, and authorization.
  • Provide technical guidance to providers' developers on best practices for integrating with our APIs and utilizing our functionality
  • Troubleshoot issues from providers and customers. Escalate to engineering teams with detailed technical context, impact assessment, and reproduction steps

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