Jobs

    Customer Service Rep I - Lakewood, United States - Lincare Holdings Inc.

    Lincare Holdings Inc.
    Lincare Holdings Inc. Lakewood, United States

    3 weeks ago

    Default job background
    Full time
    Description

    Offering $ $23 per hour

    This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, as well as supporting compliance to physician direction.

    Job Responsibilities:

  • Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
  • Documents calls and intakes in computerized record keeping system (Productivity)
  • Verifies and updates demographic information such as address and telephone number in computerized records
  • Read and analyze documents such as patient orders
  • Comprehend pharmacy prescription terminology
  • Effectively communicate with co-workers and patients alike
  • Help with the training of employees
  • Calculate figures and amounts in reference to frequency and doses dispensed
  • Apply common sense understanding to carry out oral and written instructions

    • Education and Experience:

  • High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience
  • Must meet any licensing requirements necessary for specific location
  • Computer entry experience required

    • Physical Demands:

    The employee must occasionally lift and/or move up to 10 pounds.

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