Customer Solutions Expert - Johnson City

Only for registered members Johnson City, United States

1 month ago

Default job background
Full time $16 - $18 (USD)

Job summary

We are seeking dedicated customer-oriented candidates to join our team of Customer Solutions Experts (CSEs). CSEs are responsible for taking in-bound calls from members in need of roadside assistance via phone, arranging the needed service by selecting and dispatching a service provider, and providing customer care and follow up.

Responsibilities

  • Answer inbound customer calls.
  • Determine customer needs through active listening.
  • Ask essential probing questions to understand each customer's unique situation.

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