Dental Practice Manager - Raleigh, NC

Why Join Advance Community Health · Life in the Triangle, with the Atlantic Ocean only two hours to the east and the Blue Ridge Mountains 3.5 hours to the west, living and working in the Triangle area gives you the best life has to offer. Advance Community Health (ACH) proudly of ...

Job description

Why Join Advance Community Health

Life in the Triangle, with the Atlantic Ocean only two hours to the east and the Blue Ridge Mountains 3.5 hours to the west, living and working in the Triangle area gives you the best life has to offer. Advance Community Health (ACH) proudly offers employment opportunities in multiple locations throughout the Triangle, including Raleigh, Apex, Cary, and Fuquay-Varina

Our Raleigh office, conveniently located less than 6 minutes from the heart of Downtown Raleigh, gives you easy access to some of the best food and entertainment the Triangle has to offer No matter who you are, the Triangle offers everything you need to live a happy, fulfilling life

Our Benefits

• Company paid Medical Premiums for Employee and two dependents.
• Dental, and Vision insurance
• 401K (company match)
• All employees receive their Birthday Off

Position Summary

We are seeking a full-time Dental Practice Manager at Advance Community Health, a Federally Qualified Health Center in Raleigh, North Carolina. The Dental Practice Manager assures the successful operations of ACH dental practice(s) by working to engage, develop, empower, and inspire dental providers and staff. The manager will have accountability for overall performance of the dental program; and evaluating, enhancing, developing, and implementing strategic initiatives to further the operations and fulfillment of the mission of the organization. They will assist the Director of Dental Services with all aspects of the dental program operations to include new program sites, expansion of services and engagement within the community

Essential Duties and Responsibilities

Operations – Responsible for ensuring the efficient and effective operations of assigned practice in accordance with federal/state requirements, grant requirements, and regulatory guidelines.

• Supervise front office and provider staff; manage schedules, payroll, and performance.
• Allocate and manage clinic resources to ensure high-quality, cost-effective dental care.
• Ensure accurate patient registration, check-in, and referral processes.
• Implement operational strategies and special programs (e.g., Tooth-to-Toe, Traveling Tooth Fairy) to expand services.
• Monitor compliance with grants, policies, and regulatory standards.
• Analyze operational effectiveness and implement improvements with the Director of Clinical Services.
• Participate in strategic planning, management meetings, and special projects.
• Foster collaboration among providers and staff to maintain productivity and patient satisfaction.
• Serve as liaison with community partners to promote outreach and strengthen relationships.
• Facilities management including:
• Effective and efficient utilization of space.
• Ensuring safety of staff, patients, and visitors.
• Working with appropriate personnel to ensure proper maintenance of facilities.
• Assists with emergency preparedness activities in the site.
• Manages scheduling efforts including:
• Patients – ensuring optimal patient flow and access to timely care.
• Dentists, Dental hygienists, and Dental Assistants.

Fiscal Management – Responsible for fiscal management of the dental practice.

• Coordinates revenue enhancement efforts in the dental centers.
• Oversees inventory management through accurate and timely supply ordering.
• Manages of daily copay collections.
• Manages of the Daily Batch Process and deposits.
• Manages and audits Sliding Fee Scale process (applications and recertification's).

People management – Responsible for hiring, orienting, training, motivating, and developing dental practice staff.

• Conducts performance appraisals and addresses issues, including disciplinary procedures when necessary.
• Supervises, coaches, and develops personnel.
• Maintains general knowledge of applicable labor laws.

Leadership – Lead and support organizational initiatives including but not limited to:

• Quality improvement and risk management.
• Community engagement.
• Inter-Organizational collaboration.
• Site leadership team & operations collaboration.

Systems Management – Responsible for multiple center management systems to ensure daily center management:

• Practice Management
• Electronic Dental Record & Medical Record
• Payroll System
• Onsite first responder to site issues/concerns.
• Provides support and acts as a change agent for the site.
• Involves others within the organization that can support improvement and max use of the system.
• Identifies challenges with the current use of the system.
• Promotes consistency of use by all users.
• Training – establishes and updates as necessary.

Qualifications

Required Education & Experience

• Bachelor's degree
• 1-2 years office management and supervisory experience in a professional business setting; dental administration experience preferred.

Preferred Experience:

• 2 or more years of dental administration practice, FQHC experience, proficiency with EPIC and Dentrix, and change management experience.
• Computer Skills: Proficiency in MS Word, Excel and Outlook; PowerPoint, and Performance Management Systems.
• Special Skills: Excellent verbal, written and interpersonal communication skills.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Tasks, duties, and responsibilities, as listed in this position description, are not exhaustive. The Organization, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills and/or education will also be considered, so qualifications of incumbents may differ from those listed in the Position Description. The Organization, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms.

Mon-Fri 8am -5pm

Travel: Travel to different office sites or meetings as needed