Senior Customer Success Manager - Jersey City - Sauce

    Sauce
    Sauce Jersey City

    1 day ago

    Description

    Overview

    Sauce is a premier restaurant technology platform that helps businesses grow with our Commission-Free Delivery & Pickup structure and proprietary delivery optimization technology. We are serving a 105 billion dollar US local restaurant business. Headquartered in NYC and Tel-Aviv, Sauce wants restaurants to fulfill their highest potential, this means giving local establishments everything they need to connect directly with their customers. The Sauce team pools together decades of restaurant tech experience, along with seasoned tech, sales, marketing, product and operations executives who produce an industry-changing delivery system for successful local restaurants and chains. We are looking for a Customer Success Manager (CSM) to help secure the long-term success of our restaurant partners. You will provide support throughout their entire life cycle from onboarding, to adoption, to retention. This role is essential to ensuring that our customers have a world-class experience and opportunities to further develop their business. The Sauce CS team is the heartbeat of our customers. We are a diverse, global team working to help our customers meet their business goals through creative problem-solving, data and deep product knowledge. We're empathetic relationship builders, curious minds, doers, thinkers, strategizers, and friendly humans. The passion we have for the Sauce mission makes it easy to be obsessed with our customers. This role is remote and reports to the Director of Customer Success.

    Responsibilities

    • Own & Grow Your Book of Business — Manage a portfolio of NYC-based restaurant partners, owning adoption, health, renewals, and net revenue retention (NRR).
    • Forecast renewals and expansion accurately, consistently hitting or exceeding quarterly targets.
    • Identify upsell, cross-sell, expansion, and referral opportunities, partnering with Sales to close.
    • Drive Adoption, ROI & Retention — Lead onboarding reinforcement, ongoing enablement, and change management for operators and their teams.
    • Clearly translate Sauce's impact into "orders gained," "fees avoided," and "profit protected."
    • Conduct data-driven QBRs, health checks, and in-person visits to reinforce value and uncover growth opportunities.
    • Be the Voice of the Customer — Gather structured and unstructured feedback from restaurant partners.
    • Identify trends, diagnose root causes, and escalate insights to Product and Operations to improve the platform and customer experience.
    • Serve as a senior-level escalation point for high-impact or time-sensitive issues, ensuring fast resolution and clear communication.
    • Lead Cross-Functionally — Partner closely with Onboarding to ensure smooth go-lives and early success.
    • Collaborate with Support, Sales, Marketing, and Leadership to share playbooks, best practices, and voice-of-customer insights.
    • Contribute to the evolution of CS processes, metrics, and playbooks as Sauce scales.

    What Sets You Up For Success

    • 5+ years of experience in Customer Success, Account Management, or Strategic Partnerships (SaaS preferred).
    • Experience managing restaurant, hospitality, or multi-location SMB accounts is strongly preferred.
    • Strong understanding of off-premise ordering, delivery logistics, and restaurant unit economics.
    • Comfortable working in Salesforce, HubSpot, or similar CRMs, and fluent in Excel/Google Sheets for KPI analysis.
    • Confident, consultative communicator who can coach busy operators in person and over Zoom.
    • Highly organized, data-driven, and proactive—you anticipate issues before they become problems.
    • Comfortable traveling ~40% locally within the NYC market for onsite visits and relationship building.
    • Passion for helping local businesses grow and win.
    • Knowledge of Hebrew is a big plus.

    What We Offer

    • Strong & Competitive Compensation Package.
    • Company-Sponsored Insurance Package (Health, Dental, Vision, Mental Health).
    • Paid Parental Leave.
    • Flexible Work Environment.
    • Responsible Paid Time Off Policy.

    Sauce is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex (including pregnancy and related conditions), national origin, sexual orientation, age, marital status, disability (physical or mental), gender identity, gender expression, genetic information, veteran status, citizenship, immigration status, or any other classification, category or characteristic protected by applicable federal, state or local laws. We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences.

    We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.


    #J-18808-Ljbffr

  • Customer Success Manager

    1 week ago

    Only for registered members Jersey City

    We are seeking a dedicated Associate Customer Success Manager to join our expanding Client Success Management team. · ...

  • Customer Success Manager

    1 month ago

    Only for registered members Jersey City, NJ

    The Customer Success Manager is responsible for nurturing all aspects of our customer relationships. This includes planning, organizing, and implementing all account activities related to the pre and post-sale support. · Coordinate all new customer implementations by utilizing al ...

  • Customer Success Manager

    4 weeks ago

    Only for registered members Jersey City

    · We empower brands to expand their global reach, ensuring simple and seamless ecommerce experiences for consumers worldwide. Through our comprehensive integration solutions, we provide a complete international checkout experience... · The role includes strategic development and ...

  • Customer Success Manager

    4 weeks ago

    Only for registered members Jersey City, NJ

    +ESW is seeking a dedicated Associate Customer Success Manager to join our expanding Client Success Management team. · +Support the CSM team's achievement of client sales, revenue goals, and overall satisfaction. · Respond to client questions and concerns, log incident tickets, a ...

  • Client Success Manager

    3 weeks ago

    Only for registered members Jersey City, NJ

    We empower brands to expand their global reach facilitating simple and seamless ecommerce experiences for consumers worldwide. · Support the CSM team's achievement of client sales revenue goals and overall satisfaction · Respond to client questions and concerns log incident ticke ...

  • Customer Success Manager

    4 weeks ago

    Only for registered members Jersey City, NJ

    +We empower brands to expand their global reach, ensuring simple and seamless ecommerce experiences for consumers worldwide. · We are seeking a dedicated Associate Customer Success Manager to join our expanding Client Success Management team. · You will assist the CSM team in dri ...

  • Client Success Manager

    1 month ago

    Only for registered members Jersey City, NJ

    This job is with ESW, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.ESW is seeking a dedicated Associate Customer Success Manager to join our expanding Client Success Man ...

  • Success Manager

    1 month ago

    Only for registered members New York

    We are seeking a Success Manager to join our team at MDVIP. As a Success Manager, you will be responsible for building strong relationships with physicians and Practice Management, driving business outcomes, and ensuring their success with our solutions. · ...

  • Customer Success Manager

    4 weeks ago

    Only for registered members Jersey City Full time $69,000 - $89,000 (USD)

    We empower brands to expand their global reach ensuring simple and seamless ecommerce experiences for consumers worldwide. · Support the CSM team's achievement of client sales revenue goals and overall satisfaction. · ...

  • Client Success Manager

    3 weeks ago

    Only for registered members Jersey City $89,000 - $115,000 (USD)

    We empower brands to expand their global reach. · We deliver a complete international checkout experience, · duties taxes fulfilment delivery management and global returns payment processing capabilities.We are seeking a dedicated Client Success Manager to join our expanding team ...

  • Client Success Manager

    1 month ago

    Only for registered members Jersey City $69,000 - $89,000 (USD)

    The OpportunityESW is seeking a dedicated Associate Customer Success Manager to join our expanding Client Success Management team. · Support the CSM team's achievement of client sales, revenue goals, and satisfaction. · Assist managing day to day aspects of our client's business ...

  • Client Success Manager

    1 month ago

    Only for registered members Jersey City

    Esw seeks a dedicated associate customer success manager to join its expanding client success management team.In this role you will assist the csm team in driving client sales achieving revenue targets and ensuring customer satisfaction. · ...

  • Client Success Manager

    1 month ago

    Only for registered members Jersey City Full time $69,000 - $89,000 (USD)

    ESW is seeking a dedicated Associate Customer Success Manager to join their expanding Client Success Management team. · ...

  • Client Success Manager

    3 weeks ago

    Only for registered members Jersey City Full time $89,000 - $115,000 (USD)

    We empower brands to expand their global reach. · ESW is seeking a dedicated Client Success Manager. · ...

  • Customer Success Manager

    4 weeks ago

    Only for registered members Jersey City $69,000 - $89,000 (USD)

    We empower brands to expand their global reach, ensuring simple and seamless ecommerce experiences for consumers worldwide. We are seeking a dedicated Associate Customer Success Manager to join our expanding Client Success Management team. · ...

  • Customer Success Manager

    4 weeks ago

    Only for registered members Jersey City

    This job is with ESW an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community Please do not contact the recruiter directly The Opportunity Our purpose is clear to create meaningful moments between people and the brands they love ...

  • Client Success Manager

    1 week ago

    Only for registered members Jersey City

    We are seeking a dedicated Client Success Manager to join our expanding Client Success Management team.In this role you will assist the CSM team in driving client sales achieving revenue targets and ensuring client satisfaction. · Support the CSM team's achievement of client sale ...

  • Client Success Manager

    1 month ago

    Only for registered members Jersey City $69,000 - $99,000 (USD)

    The Opportunity ESW is seeking a dedicated Associate Customer Success Manager to join our expanding Client Success Management team.In this role, you will assist the CSM team in driving client sales and ensuring customer satisfaction. · ...

  • Customer Success Manager

    1 month ago

    Only for registered members Hoboken

    We are looking for someone living in NY metro area, Jersey city, Hoboken. Easy drive ability into the city.The Customer Success Manager is responsible for nurturing all aspects of our customer relationships. · ...

  • Customer Success Manager

    4 weeks ago

    Only for registered members Hoboken, NJ

    We're seeking a Customer Success Manager (CSM) with 1–3 years of experience to join our team. · Serve as the primary point of contact for a portfolio of accounts—many in youth sports, education, or activity programming—ensuring smooth onboarding, engagement and long-term success. ...

  • Member Success Manager

    3 weeks ago

    Only for registered members Hoboken $55,000 - $65,000 (USD)

    This role is responsible for expanding our membership and sponsorship (customer) base. The successful candidate will use traditional and digital prospecting strategies to identify prospects and initiate outreach with potential customers. They will lead the pipeline process for de ...

Jobs
>
Senior customer success manager
>
Jobs for Senior customer success manager in Jersey City