Enterprise System Administrator - Raleigh, NC

Who We Are: · Bandwidth, a prior "Best of EC" award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provi ...

Job description

Who We Are:

Bandwidth, a prior "Best of EC" award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders

At Bandwidth, your music matters when you are part of the BAND.  We celebrate differences and encourage BANDmates to be their authentic selves.  #jointheband

What We Are Looking For:

We are seeking an Enterprise Systems Administrator to serve as the operational owner for Sigma, dbt, and Snowflake platforms, ensuring reliable access, governance, and performance for analytics teams and business users. In this role, you will manage user provisioning and access controls, maintain workspace organization and content governance, monitor platform usage and costs, and support operational workflows that enable self-service analytics and AI-driven experiences. You will partner with Analytics Engineers and stakeholders to implement administration standards, troubleshoot issues, and maintain platform health across the analytics stack.

What You'll Do:

• Execute Sigma Administration: Manage workspaces, folders, and content organization; enforce access controls and permissions; maintain content standards and documentation; monitor usage patterns and support adoption initiatives.
• Execute Snowflake Administration (analytics-facing): Manage role-based access controls (RBAC) for analytics consumers; process access requests following established workflows; maintain role hierarchies and privilege grants; monitor warehouse usage and implement cost controls.
• Manage user lifecycle: Process onboarding/offboarding requests; provision and deprovision access across Sigma, Snowflake, and dbt Cloud; maintain user directories and group memberships; ensure compliance with access governance policies.
• Support dbt operations: Manage dbt Cloud environments, jobs, and permissions; coordinate deployment workflows; maintain service account credentials; support CI/CD pipeline operations and troubleshooting.
• Monitor platform health: Track system performance metrics, usage patterns, and cost trends; identify anomalies and optimization opportunities; escalate technical issues; maintain operational dashboards.
• Maintain governance standards: Enforce naming conventions, tagging requirements, and documentation standards; audit permissions and access patterns; support compliance and security reviews; maintain configuration documentation.
• Process operational requests: Execute access workflows, content migrations, and configuration changes following established runbooks; maintain request queues and SLA tracking; coordinate with requestors for clarification and validation.
• Support incident response: Triage and respond to platform issues; coordinate with Analytics Engineers for root cause analysis; document incidents and maintain resolution playbooks; implement preventive measures.
• Maintain platform documentation: Keep administration runbooks, access workflows, and user guides current; document configuration standards and governance patterns; support knowledge transfer and enablement.
• Collaborate on improvements: Partner with Analytics Engineers to refine administration patterns; provide operational feedback on platform features and workflows; participate in platform upgrades and enhancement initiatives.
• Provide platform training and office hours for end users. Generate usage reports and analytics for stakeholder review. Support evaluation of new platform features and capabilities.

What You Need:

Education:

• Bachelor's degree

Experience:

• Bachelor's degree (or equivalent experience).
• 0–2 years experience in analytics, BI, data, or software-adjacent roles.
• Proficiency in SQL; familiarity with basic dimensional modeling concepts (facts/dimensions, grains, keys).
• Familiarity with dbt-style workflows (models, tests, documentation, templating) and Git-based version control.
• Ability to write clear documentation and communicate status, risks, and assumptions.

Technical Skills:

• SQL fundamentals: Write clear, performant SQL for transformations; understand joins, aggregations, window functions, and basic query troubleshooting.
• dbt fundamentals: Build and maintain dbt models; use refs/sources; implement basic tests; maintain model/column documentation.
• Data modeling basics: Understand grains, primary keys, dimensional concepts (facts/dimensions), and how modeling choices affect BI usability.
• Snowflake fundamentals: Navigate schemas/roles; understand basic warehouse concepts; apply cost-awareness (avoid unnecessary scans); read query profiles with guidance. 
• Familiarity with tabular and semi-structured data.
• BI enablement basics: Build datasets designed for consumption in Sigma and Metabase (stable keys, clear naming, documented metrics).
• Version control & SDLC: Use Git (branches, PRs) and follow team standards for code review; understand what CI checks are validating.
• Python (light): Use Python for small utilities (validation, simple transformations) and to support data QA.
• n8n (assisting): Participate in building/maintaining simple n8n workflows under established patterns (notifications, basic integrations).
• AI readiness basics: Prepare "AI-ready" tables (clean text fields, consistent identifiers, timestamps, provenance columns) and support semantic modeling tasks under guidance.

Soft Skills:

• Exceptional problem-solving and analytical skills.
• Strong communication and interpersonal skills to effectively collaborate with diverse teams.
• Ability to quickly learn and adapt to new technologies and platforms.
• Strong passion for automation and leveraging AI to enhance productivity.
• Excellent attention to detail and commitment to delivering high-quality solutions.

The Whole Person Promise:

At Bandwidth, we're pretty proud of our corporate culture, which is rooted in our "Whole Person Promise." We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

• 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
• All new hires receive four weeks of PTO.
• PTO Embargo. When you take time off (of any kind) you're embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
• Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
• "Mahalo moments" program grants additional time off for life's most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
• 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

Are you excited about the position and its responsibilities, but not sure if you're 100% qualified? Do you feel you can work to help us crush the mission? If you answered 'yes' to both of these questions, we encourage you to apply You won't want to miss the opportunity to be a part of the BAND.

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