Front Desk Agent - Santa Fe, United States - Heritage Hotels & Resorts

    Heritage Hotels & Resorts
    Heritage Hotels & Resorts Santa Fe, United States

    2 weeks ago

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    Description
    WORK, PLAY & ENJOY LIFE WITH HERITAGE
    We offer a work environment that is focused on the employee experience, extremely flexible work schedules and benefits that are unmatched in the industry; including generous discounts on hotel room rates and food at all of our restaurants in the portfolio across the state of New Mexico

    Full-time Hourly Position ranging from $16-$18.25 hourly with benefits.Located in Santa Fe, NM. Working out of our Eldorado Hotel & Spa.

    Essential Duties and Functions/Responsibilities/Tasks:
    • Work under direction of Guest Experience Manager and/or Supervisor on shift (the lead Guest Experience Host).
    • Maintain high level of positive and professional approach with coworkers and guests.
    • Welcome guests to the unique accommodation experience of Heritage by articulating the story, inspiration, and mindset of the property to our guests.
    • Passionately deliver refined, seamless service, while upholding the highest level of confidentiality for the safety and comfort of each guest.
    • Provide knowledgeable recommendations for guests about hotel events, amenities, local attractions, restaurants, etc.
    • Respond to guest challenges and find the appropriate resolution in a timely and professional manner.
    • Maintain the upmost confidentiality and care with guest information.
    HC2

    Requirements
    • Must be a passionate people person, as this job is highly interactive and requires superb customer service skills.
    • Friendly and warm demeanor, excellent verbal communication and ability to multitask while maintaining poise.
    • Competent with computer technology to easily learn reservation management system, the point of sale system to process payments, and Microsoft Office Suite for basic document manipulation and printing.
    • Ability and willingness to work flexible hours including weekends, holidays and late nights.
    • Ability to work on feet for eight hours or more.
    • Must be able to lift/push/reach for/carry 25+ pounds occasionally.
    • 6 months to 1 year or equivalent combination of education and experience; high volume guest-interfacing hospitality experience preferred.
    • High school diploma or equivalent experience/training.
    NM Safe Certified Hotelier, Inspiring Our Communities, & Celebrating Local Artisans.

    Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer.

    Salary Description

    $16-$18.25 Hourly DOE