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  • Operations Analyst - Newark - Saxon Global

    Saxon Global
    Saxon Global Newark

    3 weeks ago

    Saxon Global background
    Description

    The Technology and Digital Solutions Operations Analyst will be part of a collaborative team that enhances operations, programs, communications, and content management for the Customer Experience and Support Services team and TDS. In this role, you will contribute to the success of TDS programs and work with internal and external business partners to deliver quality solutions, metrics, and communications. Key duties include managing technology system implementations and enhancements, designing specifications to support business system changes/requirements, budget planning, forecasting, metrics reporting, and internal communications and vendor management.

    Key Responsibilities:

    • Assist with vendor relationships, performance, and contract renewals to reduce overall IT expenses
    • Develop proposed system design and interface specifications based on identified business needs using structured analytical techniques
    • Define processes and engagement as part of a technology rollout
    • Work with business partners to understand directions and priorities to assure the delivery of information technology solutions
    • Report and demonstrate the value of projects for the Customer Experience and Support Services areas
    • Assist with budget planning and forecasting process for all assets across the Customer Experience and Support Services areas
    • Work closely with Finance, Accounting, End User Services, Supply Chain, and vendors for procurement process and issue resolution
    • Manage communications for the TDS organization to ensure a consistent message is sent for both internal and external communications
    • Facilitate interdepartmental communications and manage external communications
    • Maximize collaboration, efficiency, and creativity in building and maintaining consistent branding and identity for the Technology and Digital Solutions organization
    • Drive and implement a program/process of regular, relevant communication to internal staff and the Stanford Health Care and School of Medicine communities
    • Create templates for various types of communications
    • Produce high-quality content for inbound and outbound efforts
    • Maintain close collaborative relationships and partner with key functional areas that require internal communications strategic planning, content development, and implementation
    • Create and manage metrics for the Customer Experience and Support Services areas

    Requirements:

    • Bachelor's degree in a work-related discipline/field from an accredited college or university, or equivalent professional experience
    • Five years of progressively responsible and directly related work experience

    Knowledge, Skills, and Abilities:

    • Demonstrated focus on accuracy and high attention to detail
    • Knowledge of ITIL framework and Lean process improvement methodologies
    • Strong understanding of SDLC, ITIL, and ITSM processes
    • Knowledge and understanding of business requirements, technical designs/specifications, and project implementations
    • Ability to lead and communicate effectively at all levels of the organization
    • Ability to plan strategically both long-term and short-term
    • Experience managing third-party service providers, understanding and enforcing contractual obligations, and managing operational and financial aspects of a THIRD-PARTY agreement
    • Writing, technical writing, and/or marketing communications experience, preferably in a technology or healthcare environment
    • Proficient with Microsoft Office Suite
    • Excellent communication and interpersonal skills, both verbal and written
    • Ability to collaborate effectively with cross-functional teams
    • Strong follow-up skills; ability to organize project timelines and follow up with internal and external customer needs

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Operations analyst