- Demonstrates computer literacy.
- Must have in depth knowledge of machine troubleshooting and repair on a variety of manufacturers EGMs.
- Works closely with vendors and assist them in machine repairs.
- Performs extensive machine repairs without the supervision of a higher-level technician and ensures work is performed in a safe manner.
- Performs minor repairs to ticket redemption kiosks and ATMs with the supervision of a higher-level technician.
- Knowledge of and ability to patch in games.
- Demonstrates troubleshooting techniques and escalate problem if needed.
- Expected to execute machine moves, game conversions, installations and floor upgrades.
- Performs preventative maintenance on owned machines.
- Maintains accurate parts inventory.
- Responds in a timely fashion to technician calls on casino floor.
- Takes initiative to ask for and offer help to guests and co-workers.
- Adheres to all regulatory, departmental and company policies.
- Works varied shift and overtime when needed.
- Focus on guest service.
- Maintain positive interdepartmental communications.
- Preform other job-related duties as assigned.
- Have and maintain a valid driver's license.
- Ability to pass background check, pre-employment and random drug tests
- Ability to follow policies and procedures as well as safety guidelines
- Must be able to lift a minimum of lbs.
- Must be able to stand and/or walk for extended periods of time.
- Ability to obtain and maintain licensing by the appropriate gaming authority.
Electronic Games Technician - Catoosa, United States - Cherokee Nation Businesses
Description
Execution of machine moves, game conversions, installations, maintenance, floor upgrades and repairs of E-Games machines.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Includes the following:
SUPERVISORY/MANAGEMENT AUTHORITY
Lead and/or guide the work of other employees.
EDUCATION AND EXPERIENCE
High School Diploma or General Education Degree (GED) and years of slot technician experience or electronics equivalent. Completion of IGT Courses: MT, MT, MT, MT, MT, NG, MT, AG, and redemption kiosk service training completion or the ability to obtain such training. ATM service training or ability to obtain such training. Prior E-Games experience a plus
KNOWLEDGE, SKILLS AND ABILITIES
WORK ENVIRONMENT
Work may be performed in a variety of settings, including climate-controlled office settings and casino floors which includes exposure to second-hand smoke and crowd noise.