BDC Call Center Representative - Irving, United States - Asbury Automotive Group

    Asbury Automotive Group
    Asbury Automotive Group Irving, United States

    1 month ago

    Asbury Automotive Group background
    Description

    BDC Call Center Representative - Park Place Corporate Las Colinas

    Las Colinas, Irving, TX, USA Req #2259 Friday, April 5, 2024

    About Asbury

    Park Place Dealerships is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVEvalues, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized asone of the best places to work by both Newsweek and US News & World report.

    At Park Place Dealerships, our goal is to ensure an "extraordinary experience" for our clients. We believe our Members (employees) deserve this as well.

    Everyone on our staff is a Park Place advocate who shares our passion and values.
    Our ideal candidates are confident, passionate people looking to grow and succeed with one of the most successful organizations in Dallas/Fort Worth.

    Apply Today

    The Client Care Service Coordinator will ensure an extraordinary client experience while creating client advocates. To utilize superb communication skills and professionalism to perform follow-up calls and receive inbound service calls for Park Place Dealership clients.

  • Receive inbound client calls for service related issues
  • Facilitate specific appointments for the service advisors
  • Dispatch Park Place Roadside Assistance/Tow Service
  • Perform outbound service campaign calls
  • Follow detailed scripts for inbound/outbound calling
  • Confirm all scheduled appointments
  • Follow up on 100% of "no show" client appointments
  • Maintain defined service levels
  • Understand and implement the Park Place Client Care Service Process.
  • Know and understand the Client Concern Resolution (CCR) process and use the program to achieve client satisfaction
  • Know and understand the Park Place Privacy and Information Security Policies and adhere to the requirements
  • Attend weekly department meetings
  • High School Diploma or GED; and one to two years related experience and/or training; or equivalent combination of education and experience.
  • Sales License where required.
  • Must be at least eighteen years of age
  • Must have a valid driver's license and meet company MVR policy requirements
  • Must be able to pass pre-employment screenings (background and drug test)

    • Company Benefits:

    Pay and Recognition:

  • Weekly pay
  • Paid holidays & paid time off
  • Deferred Holiday Pay Match
  • Paid training
  • Stock Awards(select management and front-line team member's eligible

    • Insurance / Retirement:

  • Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
  • Up to 12 weeks paid pregnancy leave (disability leave)
  • Paid Parental Leave
  • Health savings
  • Flex spending accounts (tax free)
  • Short-term and Long-term disability plans
  • Life Insurance (Whole Life and Term)
  • 401k with company match

    • Learning, Tuition Assistance and Career Development:

  • Digital career path tool to assist with career development
  • Continuous training through Asbury's Internal Learning Management System

    • Professional growth and development opportunities Additional advantages:

  • Student loan relief resources
  • Employee assistance program
  • Employee discounts on parts and service repairs
  • Scholarship awards
  • Opportunities to join our community service initiatives, which includes paid volunteer hours
  • Aggressive Employee referral program with bonus opportunities

    • IND6

    Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.

    Other details

  • Job Family Service
  • Pay Type Hourly