Contact Center Agent Tier 2 - Farmington, MI
2 weeks ago
Job summary
This position is responsible for contributing to the overall success of our National Contact Center by meeting or exceeding customer satisfaction goals,achieving prescribed customer service levels and executing operational objectives.
- Provide remarkable customer service by handling inbound and outbound calls, offering problem resolution to support moderate complexity of customer interactions across all lines of business by offering problem resolution.
- Demonstrate understanding of Comerica's core products and services with the ability to recognize an opportunity to deepen the relationship with moderately complex Comerica products and services.
Job description
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