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- Minimum of 3 years of IT and 2 years' experience in Service Desk Support
- Experience working in a call center handling tickets daily (30+)
- Must demonstrate excellent customer service, written & verbal communication skills; triage, track & monitor ticket progress per required SLA & follow escalation procedures. Must demonstrate ability to learn quickly and adapt to new & changing environments along with the willingness to take on additional responsibilities;
- Must be able to work both independently and cooperatively in a team setting as needed and follow-up towards the successful completion of assigned tasks.
- Duties include end user support, quickly analyze & diagnose application/system issues, creating & updating user accounts in
- Active Directory & other systems, performs software installs, PC maintenance and maintain communication for planned & unplanned outages
Help Desk Specialist - Austin, United States - Prosum
Description
Environment:
60% MAC
40% PC/Windwos
Austin Parking
Chase Tower Parking is $10/day and have a parking pass to give this consultant
Tickets and onsite troubleshooting
Dell is windows
Apple is Mac
Hardware is not worked on beyond troubleshooting
Software then will do the best to fix
hours 8-5
onsite 5 days- no weekends
duration: 6 months
JIRA Service Desk for ticketing (other tools are fine)