IT Support Engineer - New York, US

At Fonoa, we are transforming how digital-first companies stay tax compliant. We provide simple and modular API solutions that easily integrate into any existing workflow. Through our technology-first approach, we reduce manual processes, increase compliance and reduce the cost o ...

Job description

At Fonoa, we are transforming how digital-first companies stay tax compliant. We provide simple and modular API solutions that easily integrate into any existing workflow. Through our technology-first approach, we reduce manual processes, increase compliance and reduce the cost of operations when transacting and scaling internationally.

We are solving one of the largest yet unsolved problems in global e-commerce. Our tax automation software enables companies such as Uber, Zoom & , to expand their international offerings more quickly and stay tax compliant.

Position Overview:

As Fonoa grows, we seek an IT Engineer to help us scale internal IT processes and deliver outstanding support to our globally distributed team.

You'll play a key role in shaping how we approach IT across the company—working closely with teams like People Ops, Finance, Legal, Sales, and Engineering to ensure everyone has what they need to do their best work.

We rely on Google Workspace, Slack, Zoom, and other third-party tools to connect and get things done. Our fleet consists primarily of Macs, with a mix of Windows and Linux laptops in the wild.

This role is ideal for someone who enjoys wearing multiple hats. On any given day, you might be onboarding a new joiner, responding to IT support requests, improving internal processes, exploring ways to enhance security, or automating something that used to take hours. You will also be part of the on-call rotation for urgent IT and Security requests.

If you're passionate about helping people, love automation, and care deeply about good IT practices, we'd love to hear from you.

Key Responsibilities:

• Build a smooth, reliable day-one setup experience by making sure new joiners have the right hardware, software, and access from the start.

• Own and resolve help desk requests, supporting employees with day-to-day technical issues.

• Be part of the rotation in the on-call calendar for the team.

• Administer and maintain our Google Workspace environment, including user provisioning, group and calendar management, security settings, and support for day-to-day operations.

• Manage the full lifecycle of IT equipment—from procurement and repairs to replacements and secure disposal.

• Create and maintain clear, proper documentation for internal IT processes.

• Manage user access and permissions across our internal tools and platforms.

• Keep our hardware inventory accurate and up-to-date.

• Work closely with vendors and service providers to evaluate and support the tools we rely on.

• Build and maintain internal tools and automation to make our IT operations more efficient and scalable.

Qualifications

• Have hands-on experience with Mobile Device Management (MDM) tools and know how to deploy, configure, and monitor devices at scale securely.

• Know your way around hardware management—handling procurement, renewals, and logistics while keeping asset records current.

• Are comfortable rolling out and managing software across platforms, ensuring everything runs smoothly and meets company needs.

• Hands-on experience administering Google Workspace in a company setting.

• Enjoy supporting your teammates, especially when troubleshooting hardware or software issues (MacOS is a big plus here).

• Understand the importance of security and have experience applying best practices like encryption, access controls, and regular audits to protect systems and data.

Bonus points if:

• You like to automate repetitive tasks and have experience (or interest) in any automation tools

• You've worked with (or are keen to learn) scripting or coding in Python, Go, or Shell.

Why Join Us:

• Opportunity to work in a dynamic and fast-growing startup environment.

• Collaborate with a passionate and talented team dedicated to innovation and excellence.

• Competitive salary and benefits package.

• Professional growth and development opportunities.

• Flexible work arrangements, including remote work options.

Equal Opportunity Statement
At Fonoa, we seek candidates from a wide range of backgrounds and perspectives, and we are proud to be an equal opportunity employer. We consider qualified applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected status.

• Status as a Veteran or Active Military Service Member,

• Predisposing genetic characteristics,

• Arrest record or conviction record, sexual and reproductive-health decision

• Credit history

• Familial status

• Caregiver status

• Height and weight

Fonoa is committed to fostering an inclusive and accessible workplace where everyone has the opportunity to thrive. We also strive to provide an accessible and welcoming experience for all job seekers, including individuals with disabilities.
If you require a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, please contact us at (people-) and describe the specific accommodation needed due to a disability-related limitation.
Examples of reasonable accommodations include, but are not limited to:

• Receiving application materials in an alternate format

• Conducting interviews in an accessible location

• Being accompanied by a service animal

• Having a sign language interpreter present during interviews

We respond to accommodation requests within three business days. Please note that non-disability related inquiries, such as application status follow-ups, may not receive a response through this channel.
Fonoa will not discharge or otherwise discriminate against employees or applicants for discussing or disclosing their own pay or the pay of another employee or applicant. However, employees who have access to compensation information as part of their essential job functions may not disclose this information to others who do not have access, unless it is:

• In response to a formal complaint or charge

• In furtherance of an investigation, proceeding, hearing, or legal action

• Consistent with Fonoa's legal obligations to disclose such information

The US base salary range for this full-time position is $77,000 - $105,000 + equity + benefits

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