Desktop Support Technician - Jackson - Techlink Systems Inc

    Techlink Systems Inc
    Techlink Systems Inc Jackson

    1 week ago

    $42,000 - $65,000 (USD) per year *
    Description

    Job Title:
    Field Engineer 3 Location: Jackson, MS (onsite)

    Contract Duration:

    Contract until 02/27/2027 Job Responsibilities : Computer hardware set up, basic hardware and software troubleshooting stills Provides support for software, hardware and networking support for desktops, laptops and servers.

    Find out if this opportunity is a good fit by reading all of the information that follows below.

    Provides maintenance and support on legacy products.

    Supports Core, server products.


    Performs disk replacement on enterprise storage products Installs and maintains PCs and associated software, networks, servers and peripherals Supports network products from operational and maintenance perspectives Performs installs, moves, adds and changes as required Tests and certifies PCs, networks, servers and client approved applications Provides follow-up on problems or escalation.

    Maintains a high degree of professionalism in actions, demeanor and dress.

    Ensures customer satisfaction throughout the service delivery transaction.


    Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system Job Description : 1-3 year computer support experience, basic hardware and software skills.


    Good work ethic, good organizational skills As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.

    This is a journeyman position for the typical desk side support technician.

    You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. xhuatnn

    You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.

    Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products
    * This salary range is an estimation made by beBee
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