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- Regarding the service Regarding complaint handling, etc. Regarding the service conditions and agreements Responsible for the complete treatment and follow-up of all contract-related issues within the established deadlines: Administrative processing of all relevant information (Creating, tracking and closing all breakdown assistance files) Enter required information into the system. Register performed operations. Responsible for the internal and external monitoring of client files.
- German-Italian
- PC skills: office applications, outlook
- Company specific IT / telephony system
- Technical knowledge (automotive, tires, ) is an asset
- No specific knowledge and experience required
Skills: Communicate effectively by phone - Problem analysis and problem solving
- Customer and results oriented
- Accurate and high work standard
- Multitasking & stress resistant
- TeamplayerOK .
Customer Service Officer Dutch-French-German-Italian - Oklahoma City, United States - EBTS Pro Assist
Description
Customer Service Officer Dutch-French-German-Italian (3 Nights)Higher secondary Bachelor _ 36 hours
Tasks & Responsibilities*Job purpose / Main objectives
Frequent direct telephone contact to resolve the incoming breakdowns quickly and efficiently through telephone support
Wednesday Thursday Friday:
20h 8hMain tasks and Responsibilities
Incoming phone calls, e-mails and faxes treating and dispatching:+ Accepting phone calls and responding to the customers inquiries and internal and external intervening parties in accordance with predetermined procedures.+ Collecting additional information.+ Check the data for accuracy and completeness.+ Reception & Services; provide technical support; search workshop.+ Keep the customer and all involves updated.+ Complaint handling (from customer to contractor; from contractor to EBTS.)
Ensures the monitoring and control of the agreements with the parties involved:
Knowledge and experience:
Communicate fluently in languages:
Dutch-French