IT Support Tier 2 - Idaho Falls, ID

Only for registered members Idaho Falls, ID , United States

4 days ago

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Job summary

HFI Management is seeking an I.T. Support Tech - Tier 2 to provide technical support for computers, networks, phones and other technology throughout the enterprise.

Responsibilities

  • Provide Tier 1 and Tier 2 technical support for end users by analyzing, troubleshooting and resolving hardware software issues.
  • Detect diagnose troubleshoot resolve basic network connectivity issues find recognize escalate coordinate with tier three resolution manage mobile devices tablets cell phones using MDM tools document all requests troubleshooting steps resolutions ticketing system assist tier one staff mentoring handle overflow requests perform additional job-related duties assigned it manager.

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