Associate Store Manager Retail - Bay Lake, FL, United States - PVH

Description

Design Your Future at PVH
Associate Store Manager - Tommy Hilfiger - Orlando, FL

The Associate Manager's primary function is to manage all aspects of the store, including all personnel, product and merchandising functions, business processes and results for his/her store and the ability to manage the store as the Store Manager in the absence of the Store Manager.

The Associate Manager directs and motivates the store team to provide service in accordance with the TH Customer Service program, generate sales and profit, minimize losses and ensure the store is visually distinctive and impeccably maintained.

The Associate Manager's goal is to maximize employee productivity, ensure compliance and consistent execution of company standards and Policy & Procedures and create an environment which is results driven.

The Assistant Manager is responsible for the development of Employees individually and in partnership with the entire management team.
Maintains track record of effective, sales focused team members that consistently meet the expectations of TH.
Ability to speak to local and big picture company goals and initiatives.

Creates solid partnerships with mall, local community, and corporate partners to identify business opportunities that results in an increase in store traffic and sales.

Delivers a high level of communication with staff on a daily basis.

Ability to effectively communicate with team at Take 5 meetings, regarding individual sales performance, and other key performance indicators such as UPT, conversion, store results, product sales and other information to help them provide great service and achieve goals.

Managing Customer Service:
Effectively trains, monitors and executes Direct Replenishment and Recovery process.
Effectively manages customer complaints in a timely and effective manner.


Managing Merchandising:

Maintains elevated store presentation by training and overseeing execution of standards as defined in the ABC Brand Presentation manual and video as well as company directives with an eye for detail.

Managing Store Operations:
Exceptional knowledge of and adherence to all company policies and procedures.
Ensures daily management of sales, payroll, controllable expenses, goals and company initiatives.
Communicates with staff daily, at Take 5 meetings, individual sales goals, and other key performance indicators such as UPT, conversion, store results, product sales and other information to help the provide T.Ensures store has all necessary tools (i.e. Manages in-store Orientation process.


Managing Human Resources:
Actively trains, coaches and provides feedback to management and associates.

Develops strong management team, enabling them to take on responsibilities of the store for a minimum of 1 week.

Comfortable with repetitive training delivery, understanding that it may look different based on how each of the learner comprehends training.

Effective performance management of store team- including training, coaching and feedback.
Effectively leads weekly management meetings and quarterly staff meetings.
Ability to diagnose, develop and review the performance of the staff: conduct annual performance reviews.
Maintains respect of peer group, staff and supervisor.
Utilizes excellent organizational, time-management, and problem resolution skills in a fast-paced, dynamic environment.
Demonstrated success in motivating and leading a team, change management, and problem-solving skills.


Team Building:
Enthusiasm, passion and commitment to the TH brand.
Strong interpersonal skills with the ability to build partnerships.
Able to provide feedback on new employees and manage orientation process.
Strikes a proper balance between effective delegation and appropriate supervision.

Flexible and solution oriented.

Displays flexibility in adapting to changing conditions by demonstrating the ability to reset priorities based on store and business needs.

Aligns all store activities to ensure all business goals are met.
Takes on additional assignments and work when needed.
Ability to drive a result-oriented sales team
Experience managing multiple projects and able to multi-task

Bachelor's degree or equivalent work experience preferred.
Working knowledge of the computer (MS Office, Web understanding)

Ability to do minimum travel, change schedule, adapt to the needs of the position.

Ability to maneuver around the sales floor, stockroom and office.
Ability to operate cash register and office computer and other equipment.

or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications, consistent with applicable law and without regard to race, color, sex, gender identity or expression, age, religion, creed, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law.

In addition to complying with all applicable laws, PVH also has a strong corporate commitment to inclusion, diversity and to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential.